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Brookdale Central Chandler

1919 West Carla Vista Drive, Chandler, AZ 85224

Brookdale Central Chandler

Many reviews highlight both the strengths and weaknesses of this community. Several people praise the friendly and caring staff, especially mentioning individuals like Lisa and Cole, who go above and beyond to support residents and make families feel at ease. They describe the community as warm and welcoming, with a family-like atmosphere that’s appreciated in difficult times.

However, some reviews point out serious problems. Several residents and families have experienced rude or unhelpful staff, especially mentioning a med tech named Lillian who is described as rude, rough with residents, and often disengaged or distracted by her phone. Other comments mention a high staff turnover, leading to inconsistency in care. Complaints about dirty, smelly hallways and roaches suggest cleanliness issues. Call buttons are rarely answered in a timely manner, sometimes taking hours for residents to get help. Food quality has also declined, with some reviews describing it as unappetizing, limited, and similar to prison food, with small portions and sandwiches at most meals. Concerns about lack of proper cleaning support and residents being left in dining rooms unassisted were also raised.

Despite these negatives, some families are very satisfied with their experiences. They mention staff members like Lisa and Cole as exemplary, describing them as compassionate, attentive, and committed to residents’ well-being. Overall, the community’s website emphasizes a caring, personalized environment with amenities, social activities, and 24/7 staff support. It offers both assisted living and memory care, with scheduled activities, nutritious meals, and a focus on independence and quality of life.

In summary, while the community has dedicated staff and a welcoming environment for some residents, there are ongoing issues with staff attitudes, cleanliness, food quality, and emergency response times that have led some families to consider moving their loved ones elsewhere.

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Location

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Amenities

Emergency Alert System
Parking - Surface
Concierge Service
Courtyard and Garden
Private Dining Room
Game Room
Wi-Fi
Fireside Living Room
Community Room (Rental Space)
Postal Services
Personal Solutions
Pet Friendly
Library
Beauty/Barber Shop
Gardening / Greenhouse
Arts & Crafts Studio
Walking Paths
Landscaped Grounds
Meeting Rooms
Computer/Internet Access
Piano

Services

Medication Management
Personal Care Assistance
Scheduled Transportation
24/7 On-Site Staff
Social and Recreational Activities
Dining Services with Chef-Prepared Meals

Types of Care

Assisted Living

Reviews

3.4 out of 5
Shannon Fouch

Shannon Fouch

6 months ago

Lisa at Brookdale Central Chandler location has been phenomenal from start to finish with my mother she welcomed us with open arms right from beginning would recommend this place to anyone. Lisa thank you so very much for being who you are a wonderful beautiful soul. Really appreciate everything you’ve done for my mom melody you definitely go out of your way thank you again God bless.

B MO

B MO

7 months ago

I currently have my parents in this facility in Chandler. Brookdale on 1919 west Carla vista. A few of the techs and caregivers are terrible. Especially a med tech named LILLIAN. She is HORRIBLE and should not be working in this line of employment. She is not friendly. She looks like she is constantly miserable and is always standing around on her cell phone. She’s not nice at all. They used to have great staff but seems the workers have high turnover rate. There is a few good ones you can tell actually like their job. Others, like LILLIAN, do not. They never want to help like they are supposed to. Call buttons are pushed for hours and no one comes. The food used to be good but it is horrible now. They don’t feed them enough food and give sandwiches at almost every meal. Some looks like things people in prison would have. Give them one small scoop of a side and sandwich. Its absurd. I have seen some roaches and was told before admitting my family that there would people to help clean their rooms and laundry etc. NO ONE helps clean the rooms but they do offer laundry service every week I think. There’s more I can say but won’t make this review to long. I am in the process of looking for another facility. The front office staff is amazing on the plus side and the director of the facility.

DISNYFAN55

DISNYFAN55

8 months ago

Finding a safe, compassionate place for my brother was a top priority, especially after his traumatic experience at another facility. Brookdale Senior Living - Central truly went above and beyond to meet our needs. Lisa, in particular, was incredible – guiding us through every step of the journey, from helping us find a skilled nursing center after my brother's hospital stay to making sure his transition into Brookdale was seamless and centered around his specific needs. The atmosphere here feels like family, and my brother is finally in a caring, supportive environment. I highly recommend Brookdale for anyone looking for a senior living community that genuinely cares.

Andi Z

Andi Z

7 months ago

This place USED to be good but now it’s pretty bad. I have a family member in this facility, the staff used to be awesome but now it’s full of rude employees, there’s only a select few who are actually there to help people and are kind. There’s a caregiver/med tech named Lillian who is absolutely awful to everyone. Lillian is super rude to the residents, handles them roughly etc. I can’t believe she’s still there. The food is HORRIBLE! I’ll include a picture of what I saw them serve to these people. The halls smell AWFUL!!! Smells so horribly like pee it’s a shame because the people who stay there have to live in that and smell it constantly. If they press their call button it takes an hour for them to come.. I have seen residents left in the dining room while no workers were around to take them back to their rooms. we were told there would always be a nurse on duty but I NEVER see a nurse. I often come during the evening and have almost NEVER seen a nurse there. I will say the front desk ladies are very sweet but a lot of the staff is not there for the right reasons and you can tell by how they treat these people. I’m disgusted by how this facility has changed so much and for the worst.

kellie foos

kellie foos

7 months ago

I would highly recommend Brookedale Central Chandler the staff there is amazing they make you feel not only at ease, but like family. Lisa B. Made the move for my mom easy and smooth, then there is Cole the E. D. who actually comes out and not only talks to residents but family . I was there last thurs. To visit my mom and he was cleaning a room, showing his is not afraid to do what his staff does . I just want to say thank you to the staff there for putting us at ease about mom there please check them out for your family member.

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