Senior Care First
Senior Care First
5861 West Beverly Lane, Glendale, AZ 85306
Many residents and their families praise Brookdale Arrowhead Ranch for the caring staff and supportive environment. The Executive Director, Sylvia, is frequently highlighted for her compassion, dedication, and willingness to go above and beyond for residents and their families. Families report that staff are loving, respectful, and actively engage residents in activities like bingo, music, and games to keep them stimulated. Several reviews mention that residents feel happy and comfortable, often calling the community “great” and expressing gratitude for the care they receive.
Staff members are described as attentive and responsive, especially during difficult times like health declines or end-of-life care. Families appreciate the genuine compassion shown by everyone, from nurses to kitchen staff. Some reviews emphasize that caregivers provide medication assistance, help with bathing and dressing, and support residents’ emotional needs, creating a nurturing atmosphere.
However, one negative review notes that Brookdale's reputation depends heavily on the individual community leader and staff. This reviewer had a poor experience with a different Brookdale community that was bought out by Brookdale, expressing concerns about the quality of care and the company's management. They warn families to do thorough research before choosing a community, as experiences can vary.
Overall, most reviews reflect high satisfaction, praising the community’s caring staff, personalized care, and engaging activities. The community’s website underscores that Brookdale offers assisted living and memory care with amenities like 24-hour staff, pet-friendly apartments, and inclusive utilities. The focus is on quality, independence, safety, and fostering relationships, with a variety of activities and delicious meals. Prices vary depending on care needs, but the community emphasizes compassion, tailored services, and creating a warm, welcoming environment for seniors and their families.
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My Mom has been at Brookdale Arrowhead almost 3 yrs now. Sylvia, the director of the facility has always gone above and beyond to make sure the residents are being well taken care of. She has always been very responsive with any questions or concerns I had. She actually cares about the residents and strives to make Brookdale a comfortable and safe place for the residents. Not only does she care about the residents, she cares about the families knowing its hard to have to place your parent in assisted living. Would also like to thank Rochelle, the staff Nurse for always being there as well to make sure my mom and all residents get the care they deserve.
Emeritus was bought by Brookdale, lawsuits and all. I will say a lot depends upon the dedication of the administrator. Horrible experience for my elderly mother at Emeritus. Why would Brookdale buy such a mess. Maybe $ ? Be careful. Do your research.
My father has been living at Brookdale Arrowhead Ranch for almost a year. Let me start by saying that the Executive Director, Sylvia, is by far the most caring, dedicated, supportive & understanding person that I have met in such a long time. She literally goes above & beyond to help the residents & their family navigate through all facets of assisted living/memory care. My family and I truly appreciates her and are very grateful to her & all of the caring staff at Brookdale. I did tour a few other facilities in the beginning and I am very happy we chose Brookdale Arrowhead Ranch.
My mom has been at Brookdale for about 10 months now and I cannot say enough good things about the staff. They are loving and treat their Residents with kindness and respect. They are always trying to engage them with activities to stimulate them. I would highly recommend Brookdale Arrowhead!!
From the first week my mom moved in, November 1, 2022, my mom told lots of friends and family members: Brookdale is great, I have new friends, play bingo twice a week and enjoy the food. Over the next year, my mom enjoyed music time, playing games and watching the crafts. During that year I asked her several times are you happy here, she always said yes. She also appreciated that my brother and I each saw her twice a week. My mom was then diagnosed with an incurable cancer. For the next three months, my mom had no pain and ate the pureed food from the dining room. She enjoyed the variety and especially the sweet potatoes. Her last two months she ate less and less and slept more all the time. The nurses and med tech staff gave her medication as needed. It was during this time that the caring staff of Brookdale shined. From reception, administration, medical, cleaning, maintenance and food services, all employees had time to say hello or answer any questions or provide me with tips to make mom more comfortable. My mom and my family were shown compassion by everyone! It is truly a calling to take care of the elderly; and our experience has been one of nurturing.
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