Brookdale North Glendale

The upbeat environment is infectious! This is both staff and residents. When Gayle (ExecutiveDirector) and Eileen (Sales Manager) say it is a family at Brookdale- Glendale, it is obvious they say it from their heart. And the Activities Director...oh my goodness, she made me want to join in on the fun!

My Mother-in-Law has been at Brookdale North Glendale for about a year and a half now. The North Glendale location has the joy of having Tarah Miller as their Business Office Coordinator. But Tarah is much more than that. Tarah is always up beat, happy, and interacts so great with the residents. Her experience in caregiving allows her to step in and help with the more hands on side of care for the residents. The staff is truly what makes this home for my Mother-in-Law a great place for her to be.

I was so impressed when I walked in to the community today and was greeted so kindly by the team! It was clean, smelled clean (this is key) and the residents were engaged and happy! Knowing that there are caregivers and activities managers that have been there for 17 & 20 years speaks volumes! Take care of your staff and they take care of your residents. Never fails! Way to go Brookdale N Glendale- I appreciate the attention to small & large details ♥️ Keep up the good work!

I know everyone says it, but I truly don’t leave reviews. I would be amiss if I did not do so! You might be seeing my comments as you search for a community to place a loved one. My company is a provider of Home Healthcare and Hospice services, and we provide our services all over the valley. A loved one’s family chose us as a provider (Summit Home Health and Hospice) and this community (Brookdale of North Glendale) to place their mother. At first I was skeptical as this community is part of a large chain and large chains tend seem impersonal. Making a choice to place in an assisted living community and where to place a loved one is a very difficult decision. I have to say that the family could not have done better and my assumptions were wrong! The care at Brookdale North Glendale was exceptional - exceptional. The care staff were amazing! The family member was always cared for and loved. the community was always clean and tidy. This tells me there is engagement from all of the team including the onsite management. An additional important factor is that many of the staff / caregivers have longevity at this community - 3, 4, 5 plus years. As our team provided the skilled services (Home Health and Hospice, the Brookdale team went above and beyond in working with us. The care was truly coordinated. We are grateful that we had the opportunity to work with everyone in this community and hope we get the chance in the future. Thank you

My mom was a resident of Brookdale North Glendale for over 3 years. From her first day to her last day, the care she received was exemplary. Many of the staff that cared for my mom were with her the entire 3 plus years. In her first couple years, my mom was very active in the day-to-day activities Brookdale offered. The director of fun, (or cruise director as I refer to her) Mary Rogers made the experience for the residents wonderful. Playing bingo, making crafts, leading trivia games, playing Family Feud, and many more activities. During my visits I enjoyed participating in the games. On one occasion when I visited my mom, she was worried that her luggage was not delivered from the cruise ship to her room and asked me to check on it. I talked to Mary to try and figure out what she was talking about. It turns out earlier that day, Mary had organized a virtual cruise. It is very impressive that my mom really thought she had taken a cruise. It’s a testament to how much fun the residents have daily. The care provided by the medical staff is second to none. I worked with the medical staff on a quarterly basis to create a care plan for my mom. Early on the goal was to provide as much physical and mental stimulation as possible. The cruise director was key to the success of the plan. Mary led daily physical exercises for all the residents and mental stimulation with the daily activities she planned. I really believe these activities extended my mom’s life and made her last few years more enjoyable. During the last few months of her life, she required more medical attention. The director of medical care was Erika Heywood-Elder. Erika helped me navigate through the difficult decisions when my mom was ill. Providing her thoughts and opinions as to how to best care for my mom. She was instrumental in helping my family make the right decisions for my mom. There are no words to express my thanks to the day-to-day care staff. These are the individuals that interacted with my mom the most. I generally visited my mom a couple times a week and witnessed the compassion and love in which they cared for my mom. Their care and compassion is more than just a job for them, it’s a work of HEART. On a regular basis when I was visiting, a caretaker would come up to her and talk to her and just give her a kiss on the head or hug her and tell her they loved her. It was so amazing to know that she was getting love and affection daily. It takes a very special person to care for residents that require the level of care that my mom required. I am very thankful for all the caretakers. A special shout out goes to those that cared for my mom over the years. Maria, Mark, Amy, Mae, Lily, Norma, Helen, Rebecca, Flor, Nelia, Janette, Abigail, Rey, and Laila. Overall, I cannot thank the staff at Brookdale North Glendale enough for the care they provided my mom over the last 3+ years. It was a very difficult decision to move my mom from my home to a care facility. I looked at several different homes. Many of the facilities have similar amenities and talk to the quality of care they provide. I am so grateful that I chose Brookdale North Glendale because the people providing the care, make the difference. The staff at Brookdale North Glendale are the most awesome, caring and loving people I have encountered in my life. I am forever grateful for the care they provided my mom.