Brookdale North Scottsdale

I have lived here for about a year and a half now and I thoroughly enjoyed it! The people are the kindest people I’ve ever met and there’s always something to do. The place is truly clean and the food is excellent! The people that work here work their butts off and I want to give them the biggest thumbs up especially Elissa I am one of the youngest persons that lives here as I am 53 years old yet I seem to just mesh with people that are a little bit older than me. If you’re looking to stay here, please come because I promise you will enjoy it!

I thoroughly enjoyed specific people in management. Shawn the ED is extremely supportive and she was the entire time I was there she truly takes pride in what she does. Osviany was a pure joy for me does her job well and was so nice, Lisa who is no longer DON was just awesome! Donald Don such a thorough hard working intelligent person and I overly respected what he does and how he does it. SALES!! Your amazing and your my cup of tea. I didn't get to know anyone too well but most of the management team I honestly enjoyed. I left for personal reasons but for anyone seeing this this building has The HAPPIEST MOST SATISFIED RESIDENTS I've ever met. Nothing is ever perfect but happy residents is a rarity and it's here. (Not a fan of the kitchen staff sorry) food is decent and Enesa was phenomenal and the best cook back there.

I just got settled at Brookdale Scottsdale and am very disappointed at this place. Management is inept. I had some personal items thrown away. Management was aware of this and never contacted me to understand what actually happened. It’s a weekly struggle to get my medication correctly. They are sorely understaffed. I’m going to talk to my daughter to see about moving to a better facility.

My aunt has needs not being met. She has requested to have follow up from their mobile dentists. We have asked over times over last 6 months. They often do not follow medical instructions. For example I left instructions no food after 10pm the night prior. In the morning day of surgery they gave her a banana there response as to why was because my aunt said she was hungry. My aunt is supposed to use a walker with assistance to the dining room, she is told daily they don't have time, therefore she is taken via wheelchair. with proper care she could easily get back to walking and be more independent, but because they don't help her get stronger they must do these extras which are all charged to her monthly in addition to her regular monthly costs.

My grandmother has been a resident at Brookdale Scottsdale for several years now. The whole family worried at first when she was placed into a senior living facility. The staff at Brookdale took so much of the worry away. From day one, Nicole Southey (Brookdale Scottsdale Director) and her staff have treated my grandma as their own family. As soon as you walk in, the environment is a warm and loving one. The care that they give each resident is amazing. I have been in other facilities before and none of them could ever come close to giving the care that the residents receive at Brookdale Scottsdale. If there has ever been an issue, Nicole makes it a priority to see that it is handled and taken care of promptly. I could go on and on about how wonderful Nicole and her staff are. If you are looking for an assisted living facility for a loved one, there is no need to look any further. This place is amazing! The care and attention that your loved one will receive from Brookdale cannot be surpassed! Thank you Nicole and staff for all the love you have given my Grandma. We cannot thank you enough for the peace of mind you have given our family!