Brookdale Anaheim

The initial tour was great and they are very nice, making a lot of promises, but ultimately cleanliness and responsible care are not prioritized here. Additionally, while the initial cost draws you in, there are a LOT of hidden fees, so they ended up being more expensive than the nicer, higher quality facilities in the area. Do your research and tour other places before you commit to this place. My 83yr old mother is moving out of Marbella after only 3 weeks. We are horrified at the lack of care, serious incompetence and lack of basic health and safety standards. Here are examples: Staff Incompetence/Negligence: . 1. On her 3rd night, my mother was taken from Marbella to the hospital due to a severe UTI and experienced the following unacceptable problems: a. ALL THREE of the contact phone numbers (both daughters and her brother) were input by Marbella incorrectly, so no family members could be contacted by the hospital. b. Her NAME was misspelled by Marbella in residence records, which made it extremely difficult for the hospital to find any prior health records. The hospital staff at Anaheim Regional made a note of these egregious errors and insisted we file a complaint. d. On 12/31/25 at 4:00am, someone from Marbella’s staff left a message on her daughter’s voicemail. When she called back a few hours later to follow up, Marbella had no record of the call. My mother had apparently fallen out of bed, but it was not logged in her file because she wasn’t injured. For residents with fragile health, EVERY incident should be recorded even if there appears to be no injury. e. On 1/13/2026 at approximately 3:30 pm, my mother was sliding off the bed and called for help. When the helper arrived, she handed her the phone but left without assisting her onto the bed. She then pushed the call button again but after 10 more minutes, her daughter (who was on the phone with her) resorted to calling the front desk for help, which finally arrived after 15 minutes. This is all documented by the video recorder in the room. No resident, especially one who struggles with balance, should be required to wait this long for assistance nor should our family bear the responsibility of summoning help because the resident is ignored. 2. While my mother is only bathed with the help of staff twice per week, her clothing is supposed to be changed daily. She has gone THREE days without a clothing change at least once. This is not something we, as her family, should have to monitor. 3. Her brother found her on a different floor completely unattended and feeling abandoned. She was supposed to attend an exercise class but was taken upstairs to wait an HOUR early. 4. After being informed of the error with the spelling of her name, the nameplate on the front door to her room is currently (weeks later) spelled incorrectly. While this is not life-threatening, it further illustrates the lack of attention to detail that pervades all aspects of her care. Unsanitary Conditions: . The room is supposed to be thoroughly cleaned BEFORE a new resident moves in. However, when she moved in, we found fecal matter on the walls, floor, and door, as well as on the safety railing in the bathroom. After reporting this, the director agreed and apologized and the room was cleaned, but it still isn’t thorough. This is a clear health violation.

I have visited Marbella Anaheim before, and each time I have been impressed by the warm and welcoming atmosphere. The staff is friendly, attentive, and genuinely inviting, which makes a big difference when choosing the right place. The building has also been completely remodeled from top to bottom, giving the entire community a fresh, clean, and comfortable feel. The updated spaces are beautiful, modern, and thoughtfully designed to help everyone feel at home. When you combine a caring and dedicated staff with a fully renovated facility, this place stands out as a wonderful place to spend and enjoy your golden years.

Marbella of Anaheim has been a great place for my parents. The Nurses Mink and Claudia are wonderful! The Med techs and caretakers are excellent, caring and professional. They have planned weekly activities, exercise classes and parties for the residents. The Rooms are nice they do great at housekeeping and all the extra services. The front desk ladies are friendly and helpful when I call- Daisy has been so great! Highly Recommend :)

Omggggg what an AWESOME community to see. They just finished a 2.5 million dollar renovation and it is STUNNING! The staff has been here between 10 and 20 years or more. Troy, the Executive Director has made this community a place for everyone to call home. You must visit Marbella Anaheim!

Marbella is a great senior community in Anaheim!! I highly recommend them!! I have been working with them for years. Troy, Mink & the team are the best and truly care for their residents!!