Senior Care First
Senior Care First
2721 West Willow Street, Burbank, CA 91505
Ivy Park at Burbank offers a vibrant senior living community with a warm and welcoming atmosphere. The community provides a variety of options, including assisted living and memory care, designed to support residents' independence and well-being. Many residents and their families praise the community for its cleanliness, caring staff, and engaging activities. The staff, such as Michael, Olivia, and Vanita, are often described as kind, helpful, and attentive. Residents enjoy outdoor spaces and well-organized activities that promote a carefree lifestyle.
However, some reviews mention issues with staffing and management. A few residents feel that the staff can be unresponsive or even dismissive, with complaints about poor care or neglect. There are reports of staff being rude or not answering calls, and some residents express feeling discriminated against or ignored. One reviewer shared concerns about inconsistent treatment and difficulty getting support from management.
Overall, Ivy Park has many positive features like beautiful facilities, personalized care, and engaging activities, which make it a popular choice for families. But there are also challenges with staffing and management that potential residents should consider. The community seems focused on creating a lively, welcoming environment, but it’s important for prospective residents and families to carefully evaluate the quality of care and communication.
Get detailed information about pricing, availability, and care options.
Our experienced agents will provide a free consultation to help you understand your options.
I had the pleasure of attending a networking event at Ivy Burbank last week and I was so impressed! The space is beautiful, warm and inviting, you can really feel the care and attention that goes in creating a welcoming environment. Staff was incredibly kind and professional, and it was clear they genuinely care about the residents and community. It’s a wonderful place not only for seniors to call home but also for building meaningful connections. Thank you for hosting us. I’m looking forward to coming back soon. Really enjoyed seeing Cheyanne and Tsadiqwah. 👏👏👏
We are a senior downsizing and relocation company and we love moving our senior clients into this community! It's like a gorgeous hotel. The one and two bedrooms are ample in space. The caregivers are caring and genuine. There's easy parking for guesgs (always a plus) and the food is good (not always the case with senior communities). The clients we move in happy (we never move people out of there!). Well done Ivy Park!!
Ivy Park at Burbank is an awesome community with a great vibe. I recently toured a family there and they absolutely loved it. Several residents came up, unsolicited, raving to us about their home. It’s a great option for families looking for a studio, or a 1 or 2 bedroom apartment in assisted living or memory care.
A big thank you to Cheyenne at Ivy Park at Burbank! The events are always first class. Truly an unbelievable community. ☺️
We chose The Heights for our mom and couldn't be more pleased with our choice. The Heights by far is the cleanest and most caring of the facilities that we have visited. Michael helped us pick out the perfect room for our mom. He went over all of the activities and services that were available to her in the price of the room. Nurse Olivia has always addressed our concerns and helped us when an issue arises. She is caring and truly listens. Last but not least there is Vanita. Vanita is the front desk receptionist who always greets us with a smile and knows us by name. Plus the countless others that help our mom with so much patience and kindness. Thank you to The Heights for hiring such a wonderful team of people that help our mom and the rest of the elderly on a daily basis.
Our experienced agents will provide a free consultation to help you understand your options.