Senior Care First
Senior Care First
2005 Kellogg Avenue, Corona, CA 92879
People have mixed experiences at Brookdale Corona. Several reviews praise the caring and dedicated staff, especially highlighting individuals like Brittney, Joy, Mary, Angela, Vanessa, Vera, and Brian, who are described as warm, attentive, and helpful. Families feel reassured knowing their loved ones are safe and well cared for, and many mention that their relatives feel comfortable and like they are among family members. The community offers a variety of activities, including music, exercises, arts, and cooking, which residents seem to enjoy, especially when staff members like Joy are involved.
On the other hand, some reviews point out issues with staffing and management. One reviewer felt the community was understaffed, which led to neglect and rudeness from certain staff members. There were concerns about staff being overwhelmed, unavailable, or distracted, especially during COVID outbreaks, which affected the quality of care. Others observed staff being frustrated and residents not receiving enough attention, with some activities only happening when certain staff members were present. A negative experience also included staff being unkind or unresponsive, which made some families feel disappointed and concerned about the level of care.
The community emphasizes a person-centered approach, especially in their memory care program, which focuses on routines and familiar activities tailored to individual needs. They prioritize safety, independence, and social connection, offering amenities like pet friendliness, transportation, a beautician, and gardens. Memory care residents benefit from specialized programs like Clare Bridge, designed to help those with dementia feel comfortable and supported.
Overall, Brookdale Corona is seen as a welcoming community with compassionate staff and engaging programs by many families. However, concerns about staffing shortages and inconsistent care suggest that the experience can vary depending on specific staff and moments. Families considering this community should weigh the positive staff interactions against the potential for staffing issues.
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We recently had the pleasure of dealing with Brookdale, Corona. It’s always a difficult decision when having to reach this stage in life, but we made the best decision possible by putting my father in law at Brookdale. They treat their residents with compassion, dedication and love. The facility was always clean and secure. The staff was always attentive to all residents. We appreciate everything they do!! THANK YOU!!
I wanted to take a moment to highlight the incredible work of Brittney at Brookdale. Her dedication and compassion truly make a difference in the lives of the residents. Brittney goes above and beyond to ensure everyone feels comfortable and cared for. Her positive attitude is infectious, and she has a unique ability to connect with the residents, making each interaction feel personal and meaningful. Whether it’s her participation with activities or simply taking the time to chat, Brittney’s commitment to enhancing the residents' quality of life is evident. It’s rare to find someone who genuinely cares as much as she does. Brookdale is fortunate to have her on their team, and I can’t thank her enough for the warmth and joy she brings to the community. Highly recommend!
Our dad was there for 2 months. Sadly, we were not impressed. Their activities director, Joy is a wonderful human being and some of the caregivers were kind. However, they are extremely understaffed. One caregiver in particular was very rude. During a recent COVID outbreak, I asked her a question and she replied that she could not help me because she just tested positive for COVID. She said this as she was sitting next to 3-4 residents. We had phone calls with upper management and they were not supportive at all. Often times while visiting, we would help other residents because there was no staff around to tend to them. We observed staff being rude to residents and frustrated with their confusion. They claim there are activities for the residents but that is only true when Joy is working. The icing on the cake for us was when we watched a computer call out BINGO numbers as the staff member sat staring at her phone. Families pay a lot of money with the expectation that their loved one will be well cared for and that is just not the case. If looking for a truly lovely community, try Pacific in Riverside.
My brother has been at Brookdale Corona for six months and I could not be more pleased. I have had interactions with Joy,Vanessa, Vera, and Brian and they have all been wonderful to my brother. I feel like he is safe and well cared for there. I definitely can sleep better at night, knowing he is safe .
We had my Mother In Law here and I have to say that she loved it and we were very impressed. My Mother In Law felt very at home and the staff was very caring and treated her like she was family. They went above and beyond there scope of work to make sure that she was always taken care of. I know Mary and Angela were her favorite! Brittany and Erin (administration) were always just a phone call away and never made us feel like we were putting them out and they always made time for us. It was the right decision to choose Brookdale for our loved ones residence!
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