Sunnycrest Senior Living

My father had a great experience here for more than 6 years. He made many friends, including staff and nursing team whom he adored. The rooms are large and well maintained. The kitchen is generally pretty good and invites families to participate in meals and enjoy the food. The med-tech team is second to none and I credit them with many life saving actions on behalf of my father. We consider them all part of our family. I highly recommend Sunny Crest in Fullerton.

This review is for the tour, onboarding, etc process. Diana has been amazing and is an advocate for her residents. My grandma moves in tomorrow and Diana has made the process as seamless as possible. I have high hopes that my grandma will love the place and our experience will continue to be great. If the experience so far is any indication, I think my wishes will be granted. Thanks for being in our corner, Diana.

I visited this facility over the weekend while dropping my children off at Teragi Academy. I decided to walk in because I am currently searching for a place for my mother, who is recovering from hip surgery and is in rehab at Pavilion at Sunnyhills. Unfortunately, this visit completely changed my mind. From the start, I was not welcomed by the front desk. It took over 10 mins just to get basic questions answered because they needed to reach someone named Diana or Diane. I was told she stepped out and would be back in five minutes. She never returned. While waiting, I used the restroom, which was absolutely disgusting. There was no toilet paper, no soap, and disgusting fecal stains on the toilet. I gagged and had to walk out. I mentioned the restroom issue to a lady who was about to walk into the restroom, who was kind enough to speak with me. She told me this is a common problem and that residents sometimes bring their own supplies. This lady was far more helpful and informative than the front desk staff which says a lot! After about 20 minutes, I asked again about speaking with Diane and was then told she had already left for the day after previously being told she would be back shortly. I told the front desk who is in charge and gave me one of the managers business card. I followed up on Monday by calling to speak with a manager. I was told Melanie was busy and would call me back. No call ever came. When I called again two hours later, I was told she had already left for the day. Reaching management or getting a callback seems nearly impossible. Just my short visit to the place was horrifying!

Sunnycrest was a wonderful place to visit. I Took my friend to visit during the grand reopening. Sunnycrest is a beautiful community. We enjoyed seeing the apartments, how beautiful the rooms were. The outside space so pleasant and inviting. We had some tasty appetizers and snacks. The staff were all very welcoming. When my friend is ready to make the move Sunnycrest is definitely a top contender.

My husband stayed at this location for a short time on Respite. It was very clean and fresh. I greatly appreciated Diana Robinson and Blanca for giving me the attention that I truly needed at this time? They and the staff quickly addressed any concerns I had during my husband’s stay. And, they all were so kind and sensitive towards me when my husband had passed. Everything was handled so professionally. A sincere thank you❣️. Mrs.Santos