Senior Care First
Senior Care First
25200 Paseo De Alicia, Laguna Hills, CA 92653
ActivCare Laguna Hills is a memory care community in Orange County that specializes in caring for seniors with Alzheimer's and related dementias. The community offers a warm, welcoming environment with bright, purpose-built rooms, lush outdoor courtyards, and walking paths. It provides three levels of care to meet residents’ changing needs and has licensed nurses on-site seven days a week. The community focuses on engaging activities designed to improve residents’ quality of life and help them feel safe and valued. Families say the staff is well-trained, caring, and supportive, and many residents are happy and active.
However, some reviews mention issues with caregiver engagement and safety. There have been concerns about staff not always paying close attention, residents falling, and some delays in responding to emergencies. A few family members expressed frustration about staff being overstretched, which they believe affected safety and care quality. Communication between different departments can also be improved, and there are concerns about the overuse of sedation on residents.
Overall, the community has received high praise for its cleanliness, friendly staff, and vibrant activities. Many families are grateful for how well their loved ones are cared for and appreciate the support from staff members like Ruby and Nurse Christina. The community has also been recognized as a top-rated senior living provider, consistently ranked among the best in the country. While it offers excellent amenities and compassionate care, some families feel that safety and staff engagement need ongoing attention to maintain its high standards.
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After several difficult years dealing with dementia and finding good care for my mother, I was relieved to have found ActivCare Laguna Hills. All of the staff seemed knowledgeable, helpful, and compassionate regarding the nature of the disease and attitude towards addressing behavioral concerns we were faced with. Ruby the sales lead was professional and confident in the communities ability to help my mother. The communication from nurses was excellent and the facility is clean and welcoming. The community has several abundant outdoor spaces and beautiful murals inside of rolling hills and horses. There are lots of residents with varying abilities. There was always an activity taking place during my visits and enough staff to feel there was good supervision and engagement. Debbie the program director made us feel well cared and comfortable when my mother’s condition progressed to needing hospice. From a family that was feeling scared and felt we had limited options for care that could appropriately manage my mother’s behaviors, ActivCare truly fulfilled what they promised and helped my mother acclimate smoothly to a new home.
My cousin has been a resident at ActivCare, Laguna Hills for the past 3 years. The staff is excellent, informative and caring. My cousin has been so happy there that she thinks she is in a resort. ActivCare definitely has earned 5 stars.
A beautiful facility with lots of room and activities for residents. The place is well maintained, very clean, and food is excellent. They took good care of my aunt; she was happy there. I wish she would have allowed me to move her there a few years ago; her quality of life would have been much better (and safer) vs. living by herself for many years.
I highly recommend ActivCare Laguna Hills to anyone looking for excellent dementia care for a loved one. The facility is very clean and the staff is well-trained. My brother moved from another “memory care” facility that did not know how to handle dementia behaviors. It was stressful to make the move, but with the help of Ruby, Nurse Christina and all the care-givers it was a smooth transition and he has been very well cared for. Thank you so much to the entire ActivCare team!
This is a tough journey. I have known for more than a year that my dad couldn’t take care of my mom without losing himself. It took a year of me working on this to make it happen. During that time, Ruby at ActivCare Laguna Hills has stayed in touch with me by listening and supporting. FINALLY as a family we took this huge step, and my mom is VERY happy, settled, feels safe and engages in activities that give her a sense of purpose. We are thrilled. The staff at ActivCare has made this transition manageable in a caring and supportive way. My mom is safe, and my dad and I feel like part of the ActivCare community as well. This place is top-notch. I am so grateful!
Our experienced agents will provide a free consultation to help you understand your options.