Senior Care First
Senior Care First
3503 Cedar Avenue, Long Beach, CA 90807
Palmcrest Grand Residence is a well-recognized senior community that has won several awards, including being rated among the best of senior living for three years in a row. The facility is spacious, modern, and clean, with nice common areas, beautiful rooms, and amenities like a private cinema, outdoor courtyard, and large social spaces. It aims to feel more like a home than a hospital, encouraging residents to stay active and engaged with a variety of activities and social interactions. Most residents are quite independent, and family members often find it easy to visit and spend quality time.
Many families praise the friendly staff, especially noting their helpfulness, kindness, and commitment to residents’ happiness. They appreciate the consistent team of caregivers and the attention given to the residents, often mentioning the good food and the care provided to their loved ones. Families also mention feeling comfortable and grateful for the warm environment.
However, reviews also reveal some serious concerns. One detailed negative review describes a heartbreaking experience with a loved one who was transferred to Palmcrest and then treated unfairly due to a fall risk. The family details administrative failures, poor communication, lack of compassion, and a traumatic transfer process that resulted in excessive distress for the resident and family. They felt the facility was neglectful, inhumane, and lacking the dignity every elderly person deserves. Many professionals in healthcare also expressed shock at how the situation was handled, highlighting a significant incident that tarnishes the community's reputation.
Overall, Palmcrest Grand Residence is praised for its beautiful, clean environment and good care for residents who are independent or do not require intensive medical assistance. But a major incident involving mistreatment and poor handling of a resident with dementia shows that, despite many positive aspects, there are serious issues that some families and professionals believe need to be addressed.
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We moved our mom Rosita to this facility and everything is working well for her. Mary, Veronica, Peggy and the rest of the staff are very nice and accommodating. There are times that they are very busy and if you try to understand their situation, it's also overwhelming. The place is clean, they have different programs for elderly and our Mom seems to enjoy. The food is good as well and when we bring food for Rosita she doesn't eat it as she really loves the food that they prepare. The staffs are very nice to her as well and takes care of her well including the care givers. We celebrated Rosita's birthday 2 months ago and the staff helped us prepare the area and provided drinks and utensils. In my two weeks of stay and visiting Rosita. I learned to like everyone and built a good relationships with the staff. I love this place and very blessed that we found PalmCrest as a new home for our Mom. Thank you to all the staff at PalmCrest for taking care of Rosita. Very much appreciated!
This is a fantastic facility! Just love the staff, the ambiance, the caregivers, everything! We placed my father in law there almost two months ago, and we just love the way they take excellent care of him. It's nice to see the same people. Not much turnover. One person who makes everything go smoothly is Erin the director. She is the absolute best. She is so great with the staff, residents and she makes everyone feel special. I can go to her with any type of question, and she always returns her calls, and makes herself available to assist. We look forward to the holidays, as they have so many activities for the residents. Thank you!
The home is always clean and orderly whenever I visit. The residents all look happy and are treated well and with dignity. The staff are all really friendly and cannot do enough to help. The activities are really suited to the residents and always seem to be fun. Everybody is so personable, so it feels like one big family. I love that Morris is so welcoming and has personal relationships with all patients and their families.
My dad has been here for 6 months, and he has adjusted so well to this new environment. I never thought he would be happy living in a facility like this, and I am so grateful to all the staff for everything they do for him. The building is clean and always smells good. Palmcrest is the finest facility of its kind and I recommend it to anyone looking for a safe, secure, and unique nursing home that truly cares about its patients and their families.
When it came to looking for a nursing home for my grandparents, we visited every facility within 30 miles. After exhausting all our options, a friend recommended touring Palmcrest Grand residence. During our initial meeting with Morris, we were so impressed with how warm and friendly he was. He offered us a very exciting deal, and we moved them both in the next week. We visit our grandparents at palmcrest every Thursday, and it is so nice to see how they have bonded with the community. Palmcrest is now part of our family. So thank you Morris and the palmcrest team. We really appreciate you all.
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