Senior Care First
Senior Care First
3503 Cedar Avenue, Long Beach, CA 90807
Palmcrest Grand Residence is a well-recognized senior community that has won several awards, including being rated among the best of senior living for three years in a row. The facility is spacious, modern, and clean, with nice common areas, beautiful rooms, and amenities like a private cinema, outdoor courtyard, and large social spaces. It aims to feel more like a home than a hospital, encouraging residents to stay active and engaged with a variety of activities and social interactions. Most residents are quite independent, and family members often find it easy to visit and spend quality time.
Many families praise the friendly staff, especially noting their helpfulness, kindness, and commitment to residents’ happiness. They appreciate the consistent team of caregivers and the attention given to the residents, often mentioning the good food and the care provided to their loved ones. Families also mention feeling comfortable and grateful for the warm environment.
However, reviews also reveal some serious concerns. One detailed negative review describes a heartbreaking experience with a loved one who was transferred to Palmcrest and then treated unfairly due to a fall risk. The family details administrative failures, poor communication, lack of compassion, and a traumatic transfer process that resulted in excessive distress for the resident and family. They felt the facility was neglectful, inhumane, and lacking the dignity every elderly person deserves. Many professionals in healthcare also expressed shock at how the situation was handled, highlighting a significant incident that tarnishes the community's reputation.
Overall, Palmcrest Grand Residence is praised for its beautiful, clean environment and good care for residents who are independent or do not require intensive medical assistance. But a major incident involving mistreatment and poor handling of a resident with dementia shows that, despite many positive aspects, there are serious issues that some families and professionals believe need to be addressed.
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My experience with this assisted living community has been wonderful. The staff is caring, attentive, and truly treats the residents like family. They always make sure everyone feels comfortable, safe, and respected. The facility is clean, well-maintained, and has a warm, welcoming atmosphere. The activities offered keep residents engaged and give them opportunities to socialize and stay active. It’s clear that the team works hard to provide quality care and support for both residents and their families.
The staff have been great help and have been very kind. They have a great joyful atmosphere. The residents there are very kind and welcoming. The place is clean and smell great, it doesn't have a facility smell.
I want to thank the staff that works at Palmcrest Grand Residence for all the support and work they did with helping my love one feel at home.
This is a fantastic facility! Just love the staff, the ambiance, the caregivers, everything! We placed my father in law there almost two months ago, and we just love the way they take excellent care of him. It's nice to see the same people. Not much turnover. One person who makes everything go smoothly is Erin the director. She is the absolute best. She is so great with the staff, residents and she makes everyone feel special. I can go to her with any type of question, and she always returns her calls, and makes herself available to assist. We look forward to the holidays, as they have so many activities for the residents. Thank you!
The home is always clean and orderly whenever I visit. The residents all look happy and are treated well and with dignity. The staff are all really friendly and cannot do enough to help. The activities are really suited to the residents and always seem to be fun. Everybody is so personable, so it feels like one big family. I love that Morris is so welcoming and has personal relationships with all patients and their families.
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