Senior Care First
Senior Care First
150 South Commonwealth Avenue, Los Angeles, CA 90004
The community promotes itself as a caring and vibrant place for seniors, offering a supportive environment with personalized care, engaging activities, good food, and safety. They emphasize a warm atmosphere where residents can enjoy independence while getting help when needed. The facility provides various levels of care, including independent living, assisted living, and memory care, all designed to make residents feel at home with professional staff and modern amenities. Many reviews on the website highlight happy residents and families, praising the friendly staff, delicious meals, and active social programs.
However, recent reviews tell a different story. Several visitors have described the staff as rude and unprofessional. One reviewer was extremely upset after speaking with staff, saying they were condescending, cut them off, and even hung up during a call. They felt the staff lacked care and patience, which caused frustration. These negative experiences stand out because they conflict with the community’s claims of compassionate service and friendly staff. Overall, while the community's website shows a caring and lively environment, some visitors have had very poor interactions with staff, leaving them disappointed and upset.
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Not the greatest place to visit. Terrible customer service. very rude
Truth be told, this center's lucky to even get a Star at all. Had there been an option to give this place, particularly it's unbelievably Rude and Condescending staff Zero Stars, I'd do it in a Heartbeat, no questions asked. I just got off the Phone with them seconds ago with just the simple intention of speaking to their Staffing coordinator and this lady kept cutting me off and didn't even let me speak then immediately dropped the Call on me. Tried calling a second time but a man picked up and before I could even finish what I'm saying, He just shouted at me saying they're not interested and dropped the Call hard. Rude, Condescending and highly Unprofessional at every given turn. Unbelievable. I wouldn't put anyone in this place with people like them around for Care, there's plenty within their area that are more approachable and proven and tested to be more reliable for Medical care. To sum it up, they have the Rudest Staff I've ever encountered. And to say that I've called literally Thousands of centers like theirs in just a span of Two weeks alone would be an understatement. Zero Stars, if it's possible. Absolutely no Positive rating could be given here. Absolutely none.
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