Ivy Park at Studio City

My Father has been a resident for over a year now. Your Caretakers have always been attentive, caring and supportive. At first when he came, he needed quite a bit of care and help. After a few months I was able to ask for him to be re-rated since he was now eating on his own, able to transfer and using his walker. His care cost came down a little which has been a huge help. The experienced staff is a huge reason why he is comfortable at Ivy Park.

My dad lived at Ivy Park Studio City for a little over 5 weeks and has since passed away. He was located on their memory care floor. Overall, our experience was very positive. The caretakers directly involved in my dad’s care were all very kind, capable, responsive and responsible. My dad really liked the staff as well. The private rooms and common areas were clean and the food seemed great. The whole facility is secure and the grounds are very well maintained.

We unfortunately had an extremely poor experience with Ivy Park. Our family member (Ivy Park Resident) was 72 with significant memory loss but with complete independence where hygiene and general self-care is concerned. She needs no assistance with bathing or getting dressed but does require a companion when leaving the facility. During her 7 months at Ivy Park, she gained over 20lbs due to poor quality food and virtually no physical activity. Ivy Park places their residents in front of the big screen TV to watch MSNBC for 6-8 hours per day. Ivy Park has a one-size fits all approach towards memory care. Memory care residents are trapped on the third floor for 80% of the day and cannot leave the floor without a dedicated attendant. Their program does not vary between non-verbal inactive residents and high-energy, active residents with memory loss. Our family member was bullied by management so we had to find a less toxic living environment. Management had non interest in hearing our complaints and did not reply to emails, letters, or in-person visits. Residents are purely viewed as profit centers. Our experience at The Village Sherman Oaks has been infinitely better.

My Mom lived here for 10 months, April 2023 to February 2024. I believe every senior living center will have the best of reviews and the worst. It's just the nature of this business. Some of the workers are pure angels, doing the work they love. And many hate their job and hate the tenants. All senior living centers roll out the red carpet and treat you like gold, especially on move-in day. Then reality hits. I highly recommend you install a camera without telling anyone. Again, some workers are angels and others just militant evil control freaks. They remind me of those evil baby-sitters. You just have to catch them on camera. The food is horrible, just the worst. No matter how many times they tell they are making improvements, it is not good. Maybe 1 or 2 meals out of the month will be good. My mom was not without her faults and required compassion and patients, but some workers forget that this the motto of Ivy Park; "to be compassionate and patient". No matter how many times we brought this to the attention of the management, even with eye-witnesses (that just couldn't believe how they to spoke to mom), nothing changed. I think everyone of these types of business' is just like the next...so Best of luck!

I want to share the wonderful experience my mother and I while she lived at Sunrise Studio City. The staff from GM Shawn, Care manager Clifton and his staff, Jinky, Erica, April and the rest, and the did an excellent job taking care of my mothers medical needs. They followed up with outside care givers and provided additional support when needed. I rarely had to ask for care for my mother, they had already addressed it. When I did it was taken care of right away. The daily care team led by Paloma was wonderful. They made sure my mother was comfortable and all her needs were met. As my mother needed more support in areas I would have been very uncomfortable with I could see that the amazing Sunrise staff just took care of it without me having to ask. The dining was excellent thanks to Chef Roy and service lead Sonia. The concierge staff was always on hand to answer any questions or address any needs. I want to thank all of the staff of Sunrise Studio City for the compassion and care you provided my mother. Thank you.