Ivy Park at West Hills

After researching several different long-term care facilities—focusing on cleanliness, staff attentiveness, safety, and overall morale—we ultimately chose Ivy Park @ West Hills, and we are so grateful we did. From the moment we first walked in, we felt a genuine sense of warmth and community. The size of the facility was just right—not too large to feel impersonal, but big enough to offer great care and support. The staff were incredibly welcoming, which immediately put our minds at ease during a difficult time. We were nervous about transitioning our mother, but the staff at Ivy Park @ West Hills made the move smooth and positive. They were attentive, patient, and always willing to find a solution to any issue that arose. Lidia C. Executive Director stood out in particular—her professionalism, responsiveness, and genuine concern for our mother’s wellbeing made all the difference. She was always kind, timely, and thoughtful in her communication. Salvador, our mother’s medical technician, quickly earned her trust. He showed patience, engaged her in friendly conversation, and always made her feel secure and cared for. It’s rare to find someone with such a natural ability to connect on both a medical and personal level. From the very beginning, the team made our mother & family feel like part of the Ivy Park @ West Hills family. Whether it was Susan, Mariah, Rosie, Maria, Ramona, the kitchen Chef or others on the team, every interaction was filled with care, respect, and a friendly smile. They greeted visiting family and friends by name, making everyone feel welcomed and known. As our mother’s health declined and hospice care became necessary, the staff continued to go above and beyond. In what was one of the most emotionally difficult times for our family, they ensured she received the best care possible and supported us every step of the way. We were never made to feel uncomfortable, unwelcomed, or rushed—on the contrary, we were surrounded by kindness and compassion. Our family will never forget the care, comfort, and dignity West Hills gave to our mom in her final chapter. We wholeheartedly recommend this facility to anyone looking for a loving and supportive long-term care home for their loved one. On behalf of the Castillo Family, thank you Ivy Park @ West Hills

In looking for a home for my great aunt, we searched and searched and just couldn't find anything that we felt she could call home until we found Sunrise in West Hills. She is so very happy at Sunrise. Everyone is so wonderful, friendly and professional, loving and caring. The staff feels like family, they know everyone by name, and take the time to really interact with the residents to get to know them. The Sunrise staff also does a wonderful job of filling the day with a variety of activities so that there is something for everyone to enjoy. Always greeted with a smile, helpful and kind... we would highly recommend Sunrise West Hills for anyone looking for a home for their aging family member. Thank you Sunrise!

Sunrise of West Hills is truly a Godsend! We have had my wife's parents live there for a little over a year, and we have been absolutely amazed by the loving care, expertise, and great attention they have received. This facility is truly a cut above the rest, and we couldn't be happier with our choice to have them live there. Very grateful to all the staff at Sunrise for making this transition in life as easy and painless as possible, and knowing that our parents are getting the best care possible. We sleep well at night knowing that they are in good hands!

My family and I are truly appreciative and grateful to the staff at Ivy Park at West Hills. The care and kindness they have shown my Mother has been excellent. All of the staff members are hard-working and dedicated professionals who we cannot thank enough for what they are doing to assist my entire family.

We looked at many different places for our Mom in the West Valley and they could not compare to Sunrise West Hills, we knew immediately this is the place Mom needed to be! The facility itself is gorgeous and comforable with many different areas for residents to sit, play games, listen to music, watch movies, including a beautiful room with a fireplace and piano. The food is amazing (my husband and I have eaten here many times with my Mom and are always delighted by the many daily choices and quality of the food), they even have room service! They have many different daily activies from chair Zumba, to a walking club, movie nights, family brunches, Yoga, they even have live entertainment. The care is top notch and you can tell all the employees actually love their jobs and care about their residents like they are their own family members. My Mother had a really hard time when she had to move from her home of over 50 years into a care facility and the staff at Sunrise made this transistion so much easier for her. She now says daily that she is so happy and loves her new home and new friends. I HIGHLY recommend Sunrise West Hills to anyone who has a loved one that needs assisted living, they are truly the best!