The Preserve at Woodland Hills

We recently toured The Preserve at Woodland Hills and had such a wonderful experience from start to finish. Francis from the marketing team was incredibly responsive, answering all of our questions quickly and thoroughly, which made the process so smooth. The community itself is beautiful—everything was spotless during our visit, and the atmosphere was so warm and welcoming. We loved seeing the residents engaged in activities and enjoying themselves, and the garden was absolutely lovely. Another thing I truly appreciate is how active their Facebook page is—I can always see what Mom is doing and it gives me such comfort knowing she’s having fun and being cared for. They are also wonderfully over-communicative in the best way, keeping families in the loop at all times. We ended up placing my mom here, and I couldn’t recommend The Preserve at Woodland Hills more highly!

We visited The Preserve yesterday and met Justin. The community is clean, beautiful, and in a very safe neighborhood — a place I’d feel good about for any senior. Justin really cares about helping seniors. He even helped a senior who couldn’t afford The Preserve by connecting him to us so we could find another safe option. That says a lot about his heart and the kind of person he is. We’ve now started a partnership with The Preserve, and I’m excited to work with them to help more seniors. Thank you, Justin, for everything you do!

I had moved my dad into memory care at a different facility that was terrible despite its fancy digs and hefty price tag. I worked with a local placement company (shout out to Total Senior- they were amazing!) that recommended The Preserve. They assured me that new management had really turned things around and that this was a great option for my father with dementia. After touring and observing, I decided to move him in. It was the best decision! The improvement he made after coming here was huge. He went from being withdrawn and using a wheelchair to engaged and walking around again. That is not an exaggeration. It’s a testament to what good care and community can do. The key here is really the compassionate caregivers and management that is responsive and holds both staff and themselves accountable. You can see from the interactions with the residents that the caregivers take the time to get to know them and genuinely care about their wellbeing. I have a camera in my dad’s room, and the nurse even asked me to send him a clip that he could review with his team for training purposes. I appreciate that level proactivity. Is it the picture of perfection? No. I don’t know that any place can be. Sometimes there’s a random piece of laundry that goes missing or shows up in my dad’s closet. Sometimes meal service is a little slow. But any issues that have come up get a swift and thorough response from the team there. And honestly, those little things really mean nothing to me compared with the peace of mind that comes with knowing my dad is safe, clean, happy, and healthy. The property is lovely and the residents can move about freely inside and outside in the nice courtyard. The residents have the chance to socialize and spend time with each other in different settings, which I think is also really good for everyone. The meals there are varied and really good. Not really good for assisted living. Really good period. There is a community of family members here, too. It’s nice to have their active involvement and to see families look out for each other’s loved ones. I feel very lucky to have found The Preserve, and I would definitely recommend it for anyone trying to find care.

My mother has been a resident there since July 2023. We chose The Preserve because of the size and the layout. Instead of being locked up on some floor for dementia and Alzheimer’s, everyone is free to move about the one story building and sit in the lovely garden outside. Although the last year has been bumpy with all the staff changes, the current management is excellent. It’s wonderful to go on Facebook and see a picture of mom enjoying one of the many activities they provide. With all the different nationalities and religions they try to celebrate all holidays. Prior to moving into The Preserve, we had live in help and mom wouldn’t leave her bed. When we go to visit now, we have to track her down find her lol. She gets up every day, she dresses and she eats with everyone in the dining room. She’s doing really well. The new chef provides a variety of many wonderful meals. Since mom doesn’t go out much, we have celebrated family birthdays with up to 15 people in the activity room. I would highly recommend The Preserve to anyone!

While no facility is the same as 'home', the Preserve comes as close as you can get. The building and facilities are well kept (the courtyard is special); the staff is caring; the administration is attentive; the activities are plentiful and fun; the food is fresh. We are grateful that our family member is happy here! We do visit daily and at all different times - this has been a positive experience in a most difficult time of life. Thanks to Total Senior for helping us find The Preserve.