Senior Care First
Senior Care First
6221 Fallbrook Avenue, Los Angeles, CA 91367
The Preserve at Woodland Hills is a senior living community in Los Angeles that offers assisted living and memory care services. The community features modern, spacious apartments and a variety of amenities like gardens, activity rooms, a movie theater, salon, and outdoor spaces designed to make residents feel comfortable and engaged. The community emphasizes providing personalized care through programs inspired by Montessori methods, called the Spark® program, which encourages residents to stay active, socially connected, and see themselves as useful and productive.
Many families are happy with the community, praising the caring and friendly staff, beautiful facilities, and the focus on residents' happiness. They appreciate the active lifestyle, holiday celebrations, and activities like art therapy, gardening, and music programs. Several reviews mention that staff members are attentive and motivated, with some families saying management has improved under new leadership, creating a positive environment.
However, not all experiences have been perfect. Some reviews report problems like neglect, poor hygiene, and unappetizing food, especially earlier before management changed. One reviewer was upset with the lack of attention to her mother’s needs, citing issues like neglect and weight loss, and feeling that the facility did not meet educational or therapeutic expectations for those with dementia.
In summary, The Preserve at Woodland Hills is a community that offers a lively, inclusive environment with many activities and a focus on personalized care. Families generally feel confident about the quality of care, but some have concerns about neglect and food quality, which highlights the importance of visiting and assessing the community firsthand before making a decision.
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The concierge Michael is amazing, had a great first impression. Everything was so nice neat and clean. All staff was amazing and the residents look happy. Julie the marketing director was able to get me into a same day tour and Angel the activities director looks very involved in the residents well being it gives me a positive outlook on having my family member stay here. Great and amazing place!
My mother has been a resident there since July 2023. We chose The Preserve because of the size and the layout. Instead of being locked up on some floor for dementia and Alzheimer’s, everyone is free to move about the one story building and sit in the lovely garden outside. Although the last year has been bumpy with all the staff changes, the current management is excellent. It’s wonderful to go on Facebook and see a picture of mom enjoying one of the many activities they provide. With all the different nationalities and religions they try to celebrate all holidays. Prior to moving into The Preserve, we had live in help and mom wouldn’t leave her bed. When we go to visit now, we have to track her down find her lol. She gets up every day, she dresses and she eats with everyone in the dining room. She’s doing really well. The new chef provides a variety of many wonderful meals. Since mom doesn’t go out much, we have celebrated family birthdays with up to 15 people in the activity room. I would highly recommend The Preserve to anyone!
Great location, caring staff and wonderful facilities. The director Susan runs a tight ship while she gets in the trenches with her staff, applying special touches, like making Arabic coffee for my mother who is a resident at The Preserve. It is clear that Susan, Tony, Med Techs and caregivers all love what they do. Grateful to all of them for the peace of mind they give us taking care of our mom.
I am so thrilled to have the opportunity to share my excitement about the new leadership in this building. Our entire family has noticed the difference in just the few weeks that Susan has been in this building. She is approachable, calm, and has the wisdom and experience. It even seems as though the staff are uplifted and feeling appreciated.
When I first toured the Preserve I noticed an over-powering smell of urine in a few areas. I foolishly overlooked that because the facilities are new and impressive. Unfortunately, my mom was neglected here. Left in her room with the door shut most of the time. On a few visits I found urine on her floor, or her pants wet with urine. Her room wreaked of urine 90% of the time. She drastically lost weight while living here. The food was unappetizing and I’m not sure if much attention was paid to the fact that she wasn’t eating it. I was told by another resident’s family “they don’t come get them for meals”. I watched some resident sit for 20-30 minutes when meals were slowly passed around. Some of the staff was very kind, but there was a rapid turn over rate. I’ve heard many sales pitches when touring facilities, but I found this one to be the most misleading. I was even told that my mother would “improve after living here”. And that a certain resident was “almost non-verbal when she arrived and now she talks and is so cognitively improved”. (I watched a promo video with that resident. she was just as verbal when she first arrived as she was the day I met her, a year after living there). My mom has dementia. I saw zero attempts to use the Montessori method. I would not recommend this facility.
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