Pasadena Highlands

Thank you so much for the great care you have given my Mom and Dad, My wife and I came to Visit this past week end , brought our children the food was wonderful in the main dinning area , staff was so kind . Kids enjoyed the Mini Golf. My parents are well cared for . The staff are wonderful , place is clean Lots of activities Dad is a Marine Corp Vet and enjoys the balcony veiw with Amercan flag and the courtyard area .Mom enjoys the Garden Club . Thank you again

This place should be ashamed. Management is the worst (turn-over is ridiculous), staffs gossip, when you enter to visit your loved ones (front desk notifies everyone - so they jump into action to do what they are suppose to do), bugs, nickle and dime residence on menu, terrible elevators (always breaks down), over charge on laundry, house cleaning is terrible (use cheap cleaning products), and god forbid, if your loved one falls (they will make sure you will have more care , just so they can make money) and lastly they charge TRAY service of $7.00. I was always on top of them!!! DO NOT LET YOUR BELOVED ELDERS GO HERE! Star should be ZERO.

Had the pleasure of visiting Pasadena Highlands today. Beautiful community, friendly staff, and happy residents. Five stars all around.

I was indeed fortunate to have my husband accepted and embraced by the Pasadena Highlands assisted living community two years ago. He has a spacious apartment overlooking the beautiful grounds, perfect for him to self manage with his wheelchair. My husband was in assisted living for nine years prior to PH, and was surprised and delighted at how genuinely friendly his fellow residents are at PH. And the welcoming atmosphere of all the staff and caregivers. Quite a step up in quality of care. We feel so blessed to be part of this community. My husband especially enjoys utilizing the gym and meeting his special group of friends for dinner each night. We can’t say enough about the positives that PH has brought to our lives. I have true peace of mind knowing my husband is safe and well-taken care of. And I am grateful for this opportunity to share our positive experience with others.

After visiting frequently, here are some things I noticed: The staff: The staff are all very warm hearted. I have never had any issues with any of them despite how stressful I know it can be to work in the industry. They make it look easy. Always greeted with a smile. The building itself: Whoever is running the facility now is doing an amazing job with all the new renovations. You can tell there was a lot of thought put into the renovations because the new construction is resident focused. The new outside terrace is beautiful, and there were added activities to make sure the residents are never bored! The care: The staff cares. The constant meetings that take place to discuss the residents condition and the decisions that are made to make sure the resident is getting the proper care and is at the correct level is better than I have seen at most places! Activities: If you ever get a chance to meet Liz, you can tell how creative she is! From swing dancers, to jazz players, to tea time, to all the holiday events, to the Luau's, and even the Veterans Day ceremonies! There is so much though here. Great job activities team! All in all, Pasadena Highlands makes me want to live there! I know how hard this industry can be. I also know when staff actually cares. They make the difficult decisions that we cannot make ourselves. They have the difficult discussions with families because they know how important it is. 5/5