San Dimas Retirement Center

Love this place! Yes, it’s good BUT they cannot get moms scheduled shower days correct. In her chart it says she’s supposed to have a shower twice a week by a female shower person. For 8 months, we have delt with this issue, often times mom going 2 weeks without a shower. I have called numerous times and spoken with administrators about this and still nothing has been done! I have traveled over 42 miles to give mom a shower when she needed one. The organization there is severely lacking. Once they get their act together, consistently, I will post a more favorable review. Over 3 years ago I traveled many miles to find a proper retirement center for mom. I picked this place since they were top notch although, they are severely lacking in many areas at this time. New admin. Do not have it together. It’s my hopes they will improve. Please help!

My husband is there in the memory care part. Each caregiver and LVN are truly angels, the way they treat each Individual resident. When I leave I know I am leaving him in good hands. We are so fortunate that there are places like this. They truly all care.

First of all the previous employees or care givers should be ashamed of themselves. You are witness to the horrible conditions, abuse, and discrimination. I have been going over these reviews and you never took the time to properly and formerly file a complaint. Numerous discrimination and abuse cases against the elderly and disabled. Not to mention the H.I.P.A.A. law violations. For instance I'm researching a case on a former patient. An employee at this facility was claiming the patient on their taxes as a dependent. People the State of California has Department of Social Security to report these cases to. OMBUDSMAN is another long term care resident advocate. They listen to residents' complaints, investigate problems, and find resolutions. A California licensed care facility can never deny an advocate these important agency numbers. NEVER. If they do find a personal injury/ discrimination lawyer. Take pictures of your loved ones, keep records and be an advocate for them don't just rely on the devils working here. You are allowed to keep cameras in your loved ones room. You are allowed to ask questions. I'll say it again... it's a California licensed care facility. People have to go through a background check. They have no grounds to question your concerns.

It badly needs a review board, sponsored by its residents, that will ensure it is quality and a positive outcomes. Currently, this administration is not truly open to suggestions...by its residents... The food is of poor quality, and the support staff are often understaffed. Residents often go without assistance... I currently rate this facility 3 out of five stars...

I have both my parents there and I agree with what reviews are saying about the home. But the one thing that all the residents complain about is the food. They claim that all the meals are horrible. I think I that the administration needs to look into who is creating the meals and how much food is getting wasted because they do not like the food that is been served there. I hope that this matter gets looked into. Because it is about making the residents that live there happy and comfortable. Thank you