Senior Care First
Senior Care First
31451 Avenida Los Cerritos, San Juan Capistrano, CA 92675
Serra Sol Memory Care in San Juan Capistrano is recognized for providing specialized care for people with Alzheimer’s and other types of dementia. The facility has earned praise for its beautiful, clean decor and a warm, welcoming environment that many families feel like “home.” According to reviews, staff members are often described as friendly, caring, and attentive. They organize various activities to keep residents engaged, and they celebrate holidays and special events with families. Many families appreciate being encouraged to visit often, which helps maintain strong connections with their loved ones.
However, some reviews highlight serious concerns. Several families have reported that the care did not meet expectations after admission. Complaints include neglect, lack of proper hygiene, dehydration, missed meals, and inadequate medical attention. One reviewer shared that staff was often short-staffed, with some aides overwhelmed, leading to missing clothes, uncleaned residents, or insufficient care. Multiple families have decided to remove loved ones from Serra Sol because they felt their relatives were not receiving the quality of care promised. These families described their experience as heartbreaking and disappointing, especially considering the facility’s attractive appearance.
On the positive side, many families feel confident in Serra Sol’s environment and the kindness of some staff members. They appreciate the community’s efforts to make residents at ease and the welcoming atmosphere for visitors. Some families have also found success in working closely with the care team to improve daily care and communication.
The community’s website emphasizes their recognition by U.S. News & World Report as one of the best memory care communities in the country for 2024 and 2025. They offer short-term respite care for families needing temporary assistance and highlight their experienced team, partnerships, and extensive knowledge in caring for seniors with memory issues. Overall, Serra Sol is praised for its beautiful setting and caring staff, but some reviews reveal issues with staffing and consistent quality of care. Families considering Serra Sol should weigh these positive aspects against concerns about care quality and staff-to-resident ratios.
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The Serra Sol staff has been attentive, patient, kind and professional. I'm very grateful for the care they are providing!
Serra Sol Memory Care is a special community that really feels like home to their residents and to any guests walking in. The staff is always attentive, kind and welcoming. I highly recommend Serra Sol for anyone seeking quality memory care for their loves ones and family!
Serra Sol's loving staff treat us as family! They love our sweet mom and are always there for us and our mom's needs! It was so heartbreaking when we realized that we couldn't keep mom at home for safety reasons. Our Mom was a nurse at Saddleback Hospital for 36 years so, imagining her in a Memory Care was unheard of and absolutely heartbreaking for our family! Serra Sol's staff and environment has been home away for home for mom and she's happy and loved! We are incredibly grateful for Serra Sol's amazing team of professionals who love our family and take care of our sweet Mom the way they do!
As a hospice Chaplain, having visited many memory care facilities over the past 22 years, this is by far the best in my opinion! Every time I come by the staff is engaged, those residing at this facility are always involved in some type of activity, and if there’s ever a need that any one of these precious residents have the staff is there immediately to provide the assistance that they need. When I visit, the staff are always attentive to my needs as well helping to orient me to the residents’ rooms or where they might be at any given time. And that attentiveness begins right there at the front door. Serra Sol truly defines the difference between ordinary and extraordinary, always doing that little extra which, for those that they serve, makes all the difference In their day! They definitely live up to their name, Serra Sol…”House of Sunshine”!
My father was a resident at Serra Sol from September 2024 to January 2025. Serra Sol is a beautifully decorated and very clean memory care facility. The staff is incredibly friendly; I never heard a single complaint when I asked a caregiver for help with my father. They treated him as if he were their own father. Throughout the five months, I never experienced anything negative from the staff or the facility. The staff keeps the residents engaged during the day with a variety of activities. They even organize special events for the families of the residents, such as Halloween, Thanksgiving, and other holiday celebrations. I regularly joined my father for meals, and the food was both delicious and healthy. They encourage you to visit your loved one as often as you want, which allowed me to spend a lot of quality time with my father. Even though my father has passed away, I plan to stop by from time to time to say hello to the staff and some of the residents I had the privilege of getting to know. I highly recommend Serra Sol to anyone looking for a memory care facility.
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