13250 Philadelphia Street, Whittier, CA 90601
Many reviews praise Brookdale Uptown Whittier for providing caring and compassionate service. Several families mention that the staff is respectful, attentive, and treats residents like family. Caregivers and nurses are described as professional, kind, and dedicated, often going above and beyond to make residents comfortable. Families also appreciate the social environment, where residents form friendships and enjoy activities. In difficult times, such as when residents needed hospice care, staff responded with kindness and support, helping residents feel safe and respected.
However, there are some serious concerns expressed by one family. They report poor food quality, with cold meals and strange combinations. They also mention neglect, such as staff rarely taking their dog out despite paying extra for this service, which led to accidents and unpleasant odors in the apartment. The same family states that there is a roach problem that has not been addressed even after reporting it to management. This has caused frustration and disappointment, especially considering the amount of money residents pay.
Overall, many reviews highlight a community with caring staff and positive experiences. But a few families have faced issues with cleanliness, food, and staff responsiveness, which tarnish the overall impression. While most seem satisfied with the care, the negative reviews remind potential residents to consider both the caring atmosphere and the importance of proper maintenance and service quality.
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My family member resides at Uptown Brookdale and at first the facility ran well but over the last few months the food quality served is unacceptable, they will serve cold food and combinations on the menu Spaghetti with beans? My family member has been battling cancer so she pays extra to have her dog walked but staff rarely comes to take dog out which has caused her dog to relieve herself on carpet and floors. Now the apartment smells bad and the apartment is infested with roaches. The manager has been notified yet nothing is done to resolve the issue. For the amount of money that the residents pay this is just unacceptable. I wouldn't recommend this facility at all.
I love all the staff at Uptown Whittier Brookdale. My family and I have such peace of mind knowing that their staff is caring for her. Every interaction I have with staff is positive and productive. Staff goes above and beyond to make my mom as comfortable as possible. They are all very caring and always treat her with respect and kindness. I absolutely recommend anyone to consider Uptown Brookdale for your loved one.
Both my mother and father moved into Brookdale almost two years ago. They both received excellent care and enjoyed the social aspect with other residents and staff, who became their friends. When they required hospice, the Brookdale staff provided excellent support and genuinely cared for my parents. All of the caregivers and med techs are truly angels! We recommend Brookdale without reservation.
My wife and her siblings discovered Brookdale Uptown Whittier when seeking assisted living for their father in early 2022. He was aged 94 and had lived in his Whittier home for 56 years, so this was not a move taken lightly! But over time, he came to feel that Brookdale was truly his home. His apartment, filled with furniture and mementos from his house, allowed him to live with dignity, comfort, and safety in his twilight years. In 2023, when his health needs required "full support," the staff (administration, nurses, aides, etc.) could not have provided more attentive care. Every request for "attention to detail" by the family was met with conscientious, loving care. Each care provider treated him as if he was his/her father, and we were most grateful.
I am very happy with the experience my relatives had living at Brookdale Uptown Whittier. The caregivers were all professional, caring, and compassionate. The staff was always available and helpful. The nursing was attentive, thorough and great communication. Brookdale was very helpful in our challenging situation.
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