Brookdale Parkplace

Brookdale Parkplace was the third place my daughter and I looked at. From the beginning, it felt welcoming and comfortable and I decided it would be my new home. It was an adjustment for a time because I loved living in my own home surrounded by everything familiar.However, I was at a point where it became difficult to keep up with everything and I needed to live close to family. The staff at Parkplace are kind and sensitive to the needs of the residents. There are numerous programs and outings, activities, musical events, a pool, something for everyone. I have lived here for almost three years and have lots of friends and am happy with my decision to live at Parkplace.

I could no longer stay in my own home, Parkplace has become home now. I feel safe and staff from the Executive Director to the dining, and front desk all do an excellent job. My neighbors are very friendly and I enjoy our discussions over a meal. If I could give them more than 5 stars I would.

There are a few good staff member but the place is extremely understaffed. It’s frustrating and dangerous for people who are there precisely to get care - to have eyes on them, make sure they get showered and live in a decent environment, keep family informed. The food is good and plentiful and there are opportunities for a good social experience. But the place suffers because it’s too big and has a skeleton staff. I don’t know if that’s because they’re trying to be profitable for their owners or they can’t find good people. But there are ways to overcome understaffing - like paying more and training people and making the job a good place to work - and none of that is happening. Our family was there a LOT and we squeaked when the wheel needed grease - so if you’re far away, I think you can expect your loved one to be left to their own devices. Our loved one was mostly ignored and if she said she didn’t want a shower or to have her room cleaned at a given moment, they’d go away and not come back. They neglected to assess her for physical therapy upon checkin, for months, and despite her doctor’s prescription - until we pestered them for it. And something unforgivable: once when she was hospitalized, the facility never called her family. When they didn’t get an answer to one phone call, they’d just stopped trying. We were told, “we can’t expect the staff to go down the list” of primary and secondary contact persons. A list of two was too long for them to try to reach us! Days later they still had not notified us. Think twice about this facility.

We specifically chose Parkplace because of location and physical beauty of the building and setting - also that all levels of care are in one building. The quality of the staff and their ability to remain professional and interact informally with residents was a pleasant surprise. The activities and celebrations are numerous and varied, but needed alone times are respected.

Park Place is an extraordinary place! My mother has lived here for 5 years and the activities, personnel at Park Place, the beautiful location has made my mom’s life so much more rewarding. The personnel are very special, putting a lot of heart into what they do. The daily activities are providing my mom with social, mental and physical stimulus. I feel she’s in a safe and caring home!!