Senior Care First
Senior Care First
2403 West Hillsboro Boulevard, Deerfield Beach, FL 33442
Many residents and families have mixed experiences at Brookdale Deer Creek. Several reviews praise the friendly staff, especially caregivers like Tyce, Michael, Kim, Laverne, Evelyn, and T, who are described as caring, kind, and attentive. Families feel reassured knowing staff are responsive, helpful, and emotional support is available. The community offers a warm, welcoming environment with nice amenities, including organized activities and a strong focus on resident engagement.
However, some reviews highlight significant problems. Multiple complaints mention poor cleanliness, with strong odors and uncleaned rooms, especially after residents pass away. There are reports of broken doors and a lack of respect for residents, with accusations of aggressive treatment and food that seemed unsafe, with some residents experiencing food poisoning or worse. One review mentions a substantial rent increase of $200 within the first year, which upset residents and families. Theft and lack of recourse are also noted as issues.
On the positive side, residents and families appreciate improvements in leadership and recent efforts to enhance care, which have increased their trust. Quick and effective responses to concerns, such as a call about a resident late at night, show some staff dedication. The community’s website emphasizes luxurious amenities, personalized care, 24/7 staff availability, and various activities designed to improve residents’ quality of life.
Overall, Brookdale Deer Creek is praised for its caring staff and nice living environment but also faces criticism for cleanliness, safety, and management issues. Families considering this community should weigh the friendly atmosphere and improvements against the serious concerns raised in some reviews.
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We moved my mom into Brookdale about 8 months ago after an extensive tour of Broward County ALFs, feeling it was the best fit for her situation. Since then, we've seen some positive changes in leadership that have given us a strong sense of comfort regarding mom's care. One night recently, my sister and I became concerned when Mom wasn't answering her phone at a time we knew she should be in her room. At 10:45 pm I called the front desk and expressed our concern. The attendant radioed the nurse on duty who did a bed check, found my mother comfortably asleep and discovered that her phone charging base was unplugged. This was all done within minutes of my call - we could not have asked for better customer service.
Raising the rent by $200/month within the first year! They don't deserve a raise. There has been continued theft and no recourse! Not happy!
To tell you the truth I felt terrible suggesting assisted living to my mom but when she arrived we were greeted by Tyce who made her feel so special he truly is an asset to the company. Along with Michael they explained the process to my husband and I and we were sold. My mom loves the place and I can’t thank the employees enough for their kindness and smiles. My mom has lived at brookdale for one year and she is so happy there. I will mention the key employes that I have interacted with that are truly an asset to the community they would be Tyse,Michael,nance,patricia,vanessa,Wayne the dining manager is so kind to my mother along with the entire dining staff so patient with the residents and shavon always helps me and can’t forget nick and Andrew. Having such a wonderful staff puts my mind at ease as she is given the best care at brookdale. I also referred my aunt Janet O’Brien to the facility and she is moving in shortly. Kudos to Brookdale🌺
Place smells badly. No respect for the residents treat them very aggressively , the food is terrible left many residents with food poisoning or many have died from eating it. A lot of holes and broken doors are laying around. Sadly they don’t clean the rooms after a family member has pass away.
My Mom was a resident for the last several months.We relocated her from NY upon our return to Florida. Initially it was an adjustment since she was in ALF in NY for 4 years. However after a brief period our experience with Brookdale blossomed.The love and compassion we felt from the caregivers...in particular Kim,Laverne ,Evelyn and Daioula provided a great source of comfort especially for me as a very devoted daughter.The Wellness Director...Maddie was very attentive to Mom especially when she needed some support/encouragement. The LPNs were always there when Mom wasn't feeling well.The Activities Director ..T came in every day to encourage Mom to participate in activities....and T was genuinely happy when Mom attended. Wayne in the Dining Hall always had a big warm smile for us. Shavonna and Vanessa ...thanks for tolerating my constant phone calls and doing whatever I needed for Mom. Most importantly thank you to the above mentioned team for the frequent emotional support you gave me in my many difficult moments..Without a doubt you were all con corned about my mental state during a difficult time. Oh yeah....and you throw a great Happy Hour and theme parties. Thank you all so very much.
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