Brookdale at Home Jacksonville

I found Brookdale through A Place For Mom when it was brought to my attention that my 62 year old, veteran father with advanced early onset Alzheimers needed a memory care facility to be able to meet his care and safety needs after being neglected by a former partner. I spoke with Matt on the phone and did a tour with Cece (Sales and Marketing Coordinator) the same day that I talked to them for the first time. This was the second facility that I looked at and it was so much more welcoming and homely than the prior place I toured. The staff at Brookdale worked with me to move through the process as quickly as possible to meet our needs and were very supportive throughout the whole process. Navigating a situation like this is never easy, much less in your early 30s. I feel so much relief knowing that my dad is safe now. I am looking forward to visiting again once he gets acclimated to see how he is doing.

Our family feels so blessed to have Brookdale Southside. The staff is so friendly, empathetic, and patient. The food is good quality and tastes great (my mother lost 15 lbs. in 7 months in her last home due to her picky eating and is finally getting back to a healthy weight). Their team takes care of the building and grounds- everything is clean and well-maintained. It has been such a weight off my shoulders to know my mother is in such good hands - thank you Brookdale Southside team!!

There food is very average and the food service is even worse. I had a chicken salad sandwich fotheyr Xmas dinner because they did not deliver the roasted turkey I ordered. They are short of staff because they have frequent turnover. They pay food servers very little and you get what you pay for. They excel at taking money from your account. I have lived here for going on 2 years and it's time to move. You don't get your monies worth here. They're supposed to clean the apartment once a week but that can be a battle. I could not recommend this place

My mom has been living in the Clare Bridge section for about four months. She had a smooth transition due in large part to the attentive staff who helped her make connections with fellow residents who are now her friends. The facility is clean and fresh smelling but the most fantastic part of living here is the kind nature of the staff and skilled nurses. My mother seems to enjoy many of the enrichment activities offered throughout the week but she is also quick to tell me that she is free to not participate if she feels like taking a nap, working a puzzle or something else in her own private room. We are happy with the choice we made and I can recommend it to others. My mom does tell me that some residents have a harder time adjusting at first, but it has been cool to see another side of my mom as she tries to help these residents when she can. I usually leave with a smile on my face and a heart that has been touched.

I have been living at Brookdale SOUTHSIDE for almost 3 years and I am so happy, this is my home, the staff and management team are always there to help. The dining room staff are very accommodating. I love living here