Senior Care First
Senior Care First
9601 Southbrook Drive, Jacksonville, FL 32256
Brookdale is a community where many residents and their families feel cared for and comfortable. Several reviews highlight how friendly and helpful the staff is. Residents say the staff are patient, empathetic, and make efforts to help residents connect with others. Many describe the community as clean, well-maintained, and home-like. People also appreciate the variety of activities and the ability for residents to choose whether to participate or relax in their rooms.
However, some reviews point out issues with food quality and service. A few mention that the meals are average and sometimes poorly handled, like missing special holiday dinners. Staffing shortages and frequent turnover are also concerns, leading some to feel the service and cleaning are inconsistent or not worth the cost. One reviewer expresses frustration over paying for services that aren’t always delivered properly and is planning to move because of it.
Overall, many residents and families have positive experiences, praising the community's kindness and the good atmosphere. But a few highlight problems with staff stability, food quality, and value for money.
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Our family feels so blessed to have Brookdale Southside. The staff is so friendly, empathetic, and patient. The food is good quality and tastes great (my mother lost 15 lbs. in 7 months in her last home due to her picky eating and is finally getting back to a healthy weight). Their team takes care of the building and grounds- everything is clean and well-maintained. It has been such a weight off my shoulders to know my mother is in such good hands - thank you Brookdale Southside team!!
Moving here has changed how I view and interact with other people and residence at Brookdale. I have engaged in many activities here which has driven me to be more responsible and positive about myself, mind and body. It's also encouraged me to be more thoughtful, kind and passionate about others around me. It's inspired me to get more involved and determined in making our lives here better.
My mom has been here about a month, and she loves it. She moved in about two weeks after my aunt, and they both enjoy the activities, other residents, and peaceful location very much. The management has been friendly and helpful and she speaks highly about all aspects of the facility.
We found Brookdale Southside to have the friendliest staff and residents when compared to the other facilities that we toured. We love our home here. We are not going anywhere else....
I have been living at Brookdale SOUTHSIDE for almost 3 years and I am so happy, this is my home, the staff and management team are always there to help. The dining room staff are very accommodating. I love living here
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