10790 Old Saint Augustine Road, Jacksonville, FL 32257
Many residents and their families speak highly of Brookdale Mandarin, a senior living community in Jacksonville, Florida. Reviews show that the staff is caring, friendly, and attentive. Many mention that the team treats residents with love and respect, making them feel like family. For example, staff members are described as professional, efficient, and full of kindness, often going above and beyond to make residents comfortable and happy.
People appreciate the clean, updated apartments and the variety of activities offered. Residents enjoy amenities like outdoor pools, arts and crafts, and social events. Many say they feel supported and cared for, with staff always available 24/7 for emergencies. The food is also often praised for being delicious and healthy.
Visitors note that the staff is welcoming and helpful during tours and questions. Staff members like Ron, Marco, Amy, Courtney, and others are recognized for their patience and friendliness. Several reviews mention that residents and their families feel confident that Brookdale Mandarin is a good place for their loved ones.
On the negative side, some reviews mention that the community’s appearance is more practical than fancy, and some residents may find the atmosphere less luxurious than other options. However, overall, the community emphasizes a sense of connection, support, and a caring environment that many say has made a positive difference in their lives.
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We chose Brookdale Mandarin above all others for our Aunt, who was greatly resistant to making this necessary move. In our experience, the Brookdale standard includes constant professionalism, efficiency and exceptional skill, with an unexpected, tangible heaping of love from this dedicated staff for its residents. The Brookdale team members treat our Aunt with the tender respect due their own grandmothers. Marco keeps her apartment spotless and chats with her as a cherished, life-long friend. Amy, KeKe, Shannon and their team keep an eagle eye on her health and comfort with the utmost patience and perseverance. Audrey answers questions immediately, with complete transparency as to billing and facility guidelines. And Courtney is just pure joy, serving everyone with a selflessness rarely seen in this world, much less in this industry. This team has restored my faith in senior living facilities. I have yet to be on the premises and not observe a staff member running to hug a resident, whose face then beams with joy. There are constant facility improvements and numerous daily activities and events enjoyed by smiling, friendly residents. In my frequent visits, I typically encounter no less than a dozen staff members tirelessly serving, assisting, answering questions and offering endless encouragement to both residents and concerned family members. Brookdale Mandarin feels like an extension of our family, and has cared for our Aunt in ways we could not. We are forever grateful!
While I did not feel quite ready to move, the staff quickly overwhelmed me with love and kindness (especially on days of struggle.) They see to my every need and keep the facility sparkling clean. Special thanks to my new, dear friends Courtney, Marco and Amy! Everyone here treats me as their favorite person. My family is so grateful for this fine facility! Amenities we’ve enjoyed: -Spacious, newly renovated studio apartment (see photos) -Top notch Cleaning services -Caring personal assistance -Excellent nursing care -Healthy meal options -Two bedroom closets and utility closet -Lots of kitchen storage and full size appliances -Lovely, safe bathroom -It has to be repeated: so much loving care!
If I could give this place more than five stars, I would. I brought my mom to Brookdale awhile ago and it just feels like home... it’s like a family. You are greeted right away by Marissa and Linda and they are so welcoming and kind. KIKI and Courtney oversee several areas and have been there for so long. You can tell that this is not just a job for them, it’s their life‘s passion. They are kind and caring, and they hire people who have that same kind of passion. Beverly and Laura work directly with my mom And I find so much comfort, knowing that they’re there with her. Coz is the Transportation driver but he’s not just a driver, He watches over people like a Guardian angel while they’re in his care. I am there often, and I feel like my eyes light up when I see any of these beautiful people. If you’re nervous about finding a place for your loved one like I was, check out this big building, you’ll find a lot of love inside!
Brookdale Mandrain is an excellent Assistant Living Facility to live, the staff really care about the residents, the service they provide is amazing, we are so grateful for them. And my Uncle is very happy there, I am so glad my husband and I decided to take my uncle there.
A beautiful, clean facility with great apartments. The resident engagement team and admin team are the best by far! The food was very good as well!
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