Brookdale Mandarin

While I did not feel quite ready to move, the staff quickly overwhelmed me with love and kindness (especially on days of struggle.) They see to my every need and keep the facility sparkling clean. Special thanks to my new, dear friends Courtney, Marco and Amy! Everyone here treats me as their favorite person. My family is so grateful for this fine facility! Amenities we’ve enjoyed: -Spacious, newly renovated studio apartment (see photos) -Top notch Cleaning services -Caring personal assistance -Excellent nursing care -Healthy meal options -Two bedroom closets and utility closet -Lots of kitchen storage and full size appliances -Lovely, safe bathroom -It has to be repeated: so much loving care!

We chose Brookdale Mandarin above all others for our Aunt, who was greatly resistant to making this necessary move. In our experience, the Brookdale standard includes constant professionalism, efficiency and exceptional skill, with an unexpected, tangible heaping of love from this dedicated staff for its residents. The Brookdale team members treat our Aunt with the tender respect due their own grandmothers. Marco keeps her apartment spotless and chats with her as a cherished, life-long friend. Amy, KeKe, Shannon and their team keep an eagle eye on her health and comfort with the utmost patience and perseverance. Audrey answers questions immediately, with complete transparency as to billing and facility guidelines. And Courtney is just pure joy, serving everyone with a selflessness rarely seen in this world, much less in this industry. This team has restored my faith in senior living facilities. I have yet to be on the premises and not observe a staff member running to hug a resident, whose face then beams with joy. There are constant facility improvements and numerous daily activities and events enjoyed by smiling, friendly residents. In my frequent visits, I typically encounter no less than a dozen staff members tirelessly serving, assisting, answering questions and offering endless encouragement to both residents and concerned family members. Brookdale Mandarin feels like an extension of our family, and has cared for our Aunt in ways we could not. We are forever grateful!

I am writing this review on the basis of my tour of Brookdale Mandarin. One of the perks of living in Jacksonville is that there are many options for independent living and assisted living. However, after a month of intensively searching, calling and touring various facilities, I strongly believe that Brookdale Mandarin is the right place for my parents. It is not as fancy as some that I looked at but there is a strong sense of community and, based on my brief observations, the residents seem to be enjoying the many activities that are offered. The apartments that I looked at have been completely redone between residents so they look clean and modern. The one and two bedroom apartments have full kitchens, which I really like. All the staff I met were friendly but I have especially appreciated the help of Ron Mchugh who took me on not one but two tours, patiently answered all of my many questions and went above and beyond to work things out for my parents to be able to move in on the timeline we needed.

My Mother and I visited Brookdale Mandarin yesterday, to tour the site and inquire about future residence. We met with Ron McHugh who was terrific; providing us with information, and a tour of the property. Ron was patient, thorough, and friendly, introducing us to staff and residents, as we walked. Everyone was welcoming and friendly. The staff was courteous and attentive, the residents happy and outgoing. I believe my Mom will decide Brookdale Mandarin will be her next home, and we look forward to working with Ron and the team.

My mother moved in when it was Emeritus. It was a very good facility and the staff and management did an excellent job. Brookdale took over and it quickly declined. There was a horrific lack of care. Without notice, Brookdale would almost double our month rate. It would fluctuate with no explanation. Brookdale is corrupt and robbing the elderly who cannot protect themselves. We moved mom out about two years ago. Her new facility is great. Lower costs and the care is excellent. Wish we had moved as soon as Brookdale took over. Avoid Brookdale - use anyone else.