Brookdale Highlands

Great team of employees. Our activities director offers many in house activities as well as trips to the casino, Publix, Walmart and different area restaurants on a weekly basis. Transportation available to doctor visits. Friday afternoons include Happy Hour with beer, wine, soda and ice cream. Come out and see our community for yourself, visit with our residents and talk with Jayme about a place for your family member. 😀😀

BH has a friendly and respectful staff with little communication and ineffective management. My mom has been a resident for a year and a half and has yet to receive many of the benefits prescribed in her Care Plan: failure to stringently follow her diabetic nutrition boundaries, loss of her much-needed walker, failure to assist her with grooming, failure to promptly launder and return her clothes (many pieces have been lost), failure to consistently make or change her bed and the failure to keep her room clean and sanitary. My mom, despite instructions to the contrary, is allowed to stay in bed all hours and as a consequence can barely walk due to inactivity. In addition there has been no access to on-site salon or spa services although the facilities do exist. Frustratingly, staff does not respond to phone calls - indeed, they rarely even answer - and they seldom answer the secure door without persistently ringing the bell (and there is no functional bell on the inside). I have called, messaged and written (even twice to the State) and am received politely with assurances for improvement that simply don't happen. In fact, it seems to be standard practice not to respond to emails or phone calls based on my experience. I urge everyone who has a relative here to visit often and be vigilant. At $6k a month you may be surpised to see what your family member is NOT getting.

I visited the home during a recent BLFS (Better Living for Seniors) breakfast event. The kitchen staff made a beautiful spread for us, which had a good variety and was tasty and fresh. The dining area where we held the meeting was tidy and clean. The staff were very pleasant.

We looked at 4 other places in Lakeland this was the right spot for my mother. She is very happy living at Brookdale Highlands and I highly recommend this caring community.

I have nothing but nice things to say about their staff. Jayme Shepherd in marketing is the best. She goes above and beyond in making you feel welcome and thoroughly answers all your questions and concerns. Lisa is also great. She made sure she followed up with us after our tour we had with Jayme and also made us feel very welcome. Although we did not take an apartment at their facility in Lakeland, Jayme also helped with coordinating residency at another Brookdale facility. I give kudos to Jayme and the terrific staff at Brookdale! Highly recommend. The facility is outstanding.