Brookdale Paddock Hills

Our loved one stayed at Brookdale until she entered heaven. The staff were the sweetest and always had smiles on their faces. Lots and lots of compassion. Elke the memory care coordinator was always helpful and kind. We have had a couple other family members that were in nursing homes and there was no comparison to Brookdale. It was clean, friendly and always accommodating! Don’t even believe the bad reviews as they are made up untruths. We had a camera in our room so we could always check on our loved one …. The camera does not lie. We highly recommend!!

Brookdale Paddock Mills it’s like a red shiny apple, it’s good until you get to the core. Jane Flanders is the director of this facility. She never returned emails and she avoided you if she saw you in the hall because of the issues there at the facility. Such as; items missing constantly, no weekly baths, rooms not cleaned daily and NEGLIGENCE. I had to take my husband to the emergency room because he wasn’t given his meds for 5 days. I was told the night nurse never logged in his med, so 5 days no medication. He had several visits to his primary care physician due to him not being taken care off. Elkie is the supervisor in the memory care unit however she never had any answers to why things were so bad. She spent her days close to the television showing videos, that was their activities for the day. Amanda, while doing the intake she makes you think this is the best place ever. I am so sure she doesn’t have a love one there. Overall I removed my husband after 2 months, due to lack of getting showers, complaints never addressed by Jane, mostly because his doctor suggested to remove him because of the 4 visits in 1 month due to negligence.

⭐️⭐️⭐️⭐️⭐️ Outstanding Care and Compassionate Staff My mother, Lilia, has been receiving care in the dementia wing at Brookdale at Paddock Hills ALV, and I can’t say enough good things about this community. From day one, the staff has treated her with genuine kindness, patience, and respect. They go above and beyond to make sure she feels safe, comfortable, and loved every single day. The team truly understands the challenges that come with memory care, and they handle every situation with professionalism and compassion. The environment is always clean, welcoming, and filled with warmth — you can tell they care deeply about their residents. I’m especially grateful for the open communication and support they provide to families. Knowing my mother is in such good hands gives me tremendous peace of mind. Thank you, Brookdale at Paddock Hills, for giving my mom the dignity and quality of life she deserves. You’ve made a difficult journey much easier for our family, and we will always be grateful.

Everyone was super friendly, helpful, caring, and understanding. Special shout out to Amanda, Jane’s, Collin & David; our lunch was delicious!

Great staff and great service. From the first time I visited to the day we needed to make the decision to get Dad into a safe environment. He and I were welcomed with open arms from the staff and the other clients already living there.