Brookdale Palmer Ranch

I have a friend at Brookdale Palmer Ranch who placed in because he had a hip replacement on a Saturday. On his arrival he needed an ice pack and none was available to Monday. He requested pain medication and was not given for many hours. He is constantly being told he need to relocate to another facility. He has no family to assist him. The food is great. The staff is very unprofessional and not patient friendly. He had a temperature and was not provided adequate care until Monday. I hope that this facility improve it care for its residence.

I arrived at the Brookdale Palmer Ranch Skilled Nursing Facility two weeks ago for medication management of intravenous antibiotics following septic shock. I was a little anxious because the last time I was in a facility of this type I was unhappy with the level of care and the facility. From the moment I arrived I was greeted warmly by the staff. The receptionist, Nancy, who was literally on her way out the door at the end of her shift, remained behind to ensure I was escorted to my room. Most of the patients there seemed to be memory care, elderly, some with dementia and several who were nonverbal. The staff was attentive to everyone's needs. They were not only pleasant but were genuinely friendly, compassionate and helpful. I had special dietary needs because of a weight loss program I am on (I've lost 135 lbs) and needed accommodations. The nutrition staff who are accustomed to putting weight on people did everything they could to assist me. Shout out to Ms. Nancy who sat with me and reviewed every meal for my duration AND checked in regularly. There was one mishap with nuts due to a recording anomaly on the menus which has since been remedied. Anything that comes up here (and there has been very little), a broken o-ring in the toilet, a spider in the bathroom (I'm allergic), the staff have jumped in and handled. People come genre and do their jobs. They genuinely and routinely show the compassion it takes to work with some if the most vulnerable (and often demanding) populations. I am so grateful that I landed here. It has been a frightening thing to get what took my mom (sepsis), but have a level of care she was not afforded. From the phone call I received in the hospital from Felicia in intake, to my extraordinarily dedicated nurse China Smith, and the other nursing and CNA staff, Beverly, Jeanette, Janelle, LaToya, Maggie, Max, and the tech with the beautiful thick curly hair who is always smiling, and is professional and helpful (I have forgotten her name), PT Maurice, Ray and OT Christine (I might have her name wrong), the environmental staff who greeted me daily with a smile and a singsong voice - such joy, and Ms. Maria who took me to shower and frequently checked on me throughout the day, Larry in Maintenance, who hadn't expected to be doing this work post retirement but does a great job and is so competent and reassuring! The administrative staff - Suzanne, your staff is fantastic! There are staff whose names I have forgotten but please attribute it to my head and not my heart. Clearly, these are people who take their time and who make an impact every day. You made me feel safe and cared for. I am so very grateful. Thank you from the bottom of my heart. I hope the company recognizes you (beyond a pizza lunch) and puts something extra in your paychecks because you deserve it!

I recently toured Brookdale Palmer Ranch for a community for my mom and dad. The sales manager Gail and sales professional Sandra and the entire staff, were so friendly and really cared about my parents needs. When the time comes to choose a community for my parents to live in, I am choosing Brookdale Palmer Ranch. The recently updated apartments were adorable. There was a lot of staff and I could tell they all loved what they were doing to assist each resident. I highly recommend this community and the prices were affordable.

My experience with Brookdale was great. My Mother in Law was there after she had a bad fall and went there for after care and general rehab. We researched several facilities in the area and were very happy we found Brookdale. The Staff were friendly and professional and nothing ever seemed like too much trouble for them. They genuinely seemed to care for her. The room itself was a home from home for her, nice kitchen and pleasant living area which came in handy when we all came to visit her.

I want to say the staff at Brookdale Palmer Ranch were wonderful and down to earth. They helped my mom transition well from Assisted Living to Memory Care. Brookdale wasn't so large that you couldn't get personal care when you needed it. The memory care staff in particular went above and beyond. The new memory care floor is very appealing, bright and cheerful. I highly recommend the memory care here. Hershel Caywood, the current director listened to my needs as a concerned daughter thoughtfully and carefully. He helped me through some challenges. I would say you could not find a better memory care staff.