Brookdale Phillippi Creek

I feel compelled to share my family's distressing experience with Brookdale Phillippi Creek, where my sister was briefly placed after her move from Utah in May 2024. Unfortunately, this transition was marred by significant issues that compelled my nieces to seek alternative care for their mother within just a few days of her arrival. Despite my niece's meticulous planning, and dedication over the past three years in managing their Mother’s care, the initial experience at Brookdale Phillippi Creek was disheartening. The facility failed to meet the expectations set by its reputation, leading my nieces to move their mother back to her previous home, where she was welcomed with open arms. This decision was not made lightly, as they had worked diligently to ensure a smooth transition for their Mother to Brookdale Phillippi Creek. The financial aspect of this ordeal has been equally troubling. The family paid an exorbitant $5,621.50 for a stay that lasted a few days, and I (their Aunt) have struggled for three months to retrieve the funds owed to them. As of now, Brookdale has only offered to refund $1,125.74, while the significant $2,500 community fee remains unreturned. It is bewildering that a billion-dollar company cannot facilitate a straightforward reimbursement process, particularly when the circumstances leading to my sister's departure was a direct result of the facility's shortcomings. Despite numerous attempts to resolve this matter—42 emails and countless calls and texts to the executive director—the response has been frustrating. A promise of a follow-up call this past Friday from the Business Office Manager has gone unfulfilled, leaving me once again feeling ignored and disheartened. Brookdale Phillippi Creek must take responsibility for its service failures and address the financial discrepancies promptly. My family is eager to resolve this matter by getting the credit resolved, and receiving a clear report showing a zero balance, free of any late fees. In conclusion, my family will not consider returning to any Brookdale facility in the future. It is my hope that this review serves as a cautionary tale for others considering their services. Accountability and communication are crucial in elder care, and Brookdale Phillippi Creek has unfortunately fallen short on both fronts. One side note: I personally want to acknowledge the efforts of Leslie A. who has been incredibly helpful throughout this process. I know that her hands are tied, but if she was able to help close things out she would have.  Thank you, Leslie!

My mom has only been in Brookdale's memory facility for a month, but so far I am pleased with her care and services. They do a good job with cleaning the rooms and the caretakers are responsive to my questions and concerns. So far,so good!!

The care staff at this location work really hard and do a great job caring for the residents here. The management team is some of the best around. If you are looking for a place for your loved one… I would check this place out. They will work with you on pricing and have nice rooms.

I am new to this community and I can say first hand that the staff and the executive director really care for the residents in the community. It feels like everyone is family. They have great pricing and the rooms are spacious and the community offers so many amenities and activities throughout the day.

This community is a wonderful choice whether you are looking for assisted living or memory care. The Executive Director and Sales Manager are compassionate and ready to listen in order to work with each family's unique needs.