Brookdale Phillippi Creek

DO NOT place your loved one at this facility. I was working with a travel agency and picked up a shift here. The staff told me which patients i had and we did a run through of patients. The person I was relieving told me one of the patients was in the hospital. The staff would not let me into the locked unit until 5 am after begging for them to give me the code to the unit where my patients were. At 5am i had an hour to get my patients cleaned and ready for breakfast. After I was finally let in I started cleaning everyone up. Of course they were soaked and soiled. I had to have staff help me with one pats to get all his sheets (that were soiled) from under him. She proceeds to tell me not to shake the sheets, because they have bed bugs. Continuing down the line of cleaning up my patients, I opened the door to one room, and there was a patient on the floor plus the patient that actually belonged in that room.. remember the lady in the hospital? Yeah that was her. So who knows how long she had been there because no one would let me in to check my patients!!!!!! DO NOT put your loved one at in this facility!!!!

I feel compelled to share my family's distressing experience with Brookdale Phillippi Creek, where my sister was briefly placed after her move from Utah in May 2024. Unfortunately, this transition was marred by significant issues that compelled my nieces to seek alternative care for their mother within just a few days of her arrival. Despite my niece's meticulous planning, and dedication over the past three years in managing their Mother’s care, the initial experience at Brookdale Phillippi Creek was disheartening. The facility failed to meet the expectations set by its reputation, leading my nieces to move their mother back to her previous home, where she was welcomed with open arms. This decision was not made lightly, as they had worked diligently to ensure a smooth transition for their Mother to Brookdale Phillippi Creek. The financial aspect of this ordeal has been equally troubling. The family paid an exorbitant $5,621.50 for a stay that lasted a few days, and I (their Aunt) have struggled for three months to retrieve the funds owed to them. As of now, Brookdale has only offered to refund $1,125.74, while the significant $2,500 community fee remains unreturned. It is bewildering that a billion-dollar company cannot facilitate a straightforward reimbursement process, particularly when the circumstances leading to my sister's departure was a direct result of the facility's shortcomings. Despite numerous attempts to resolve this matter—42 emails and countless calls and texts to the executive director—the response has been frustrating. A promise of a follow-up call this past Friday from the Business Office Manager has gone unfulfilled, leaving me once again feeling ignored and disheartened. Brookdale Phillippi Creek must take responsibility for its service failures and address the financial discrepancies promptly. My family is eager to resolve this matter by getting the credit resolved, and receiving a clear report showing a zero balance, free of any late fees. In conclusion, my family will not consider returning to any Brookdale facility in the future. It is my hope that this review serves as a cautionary tale for others considering their services. Accountability and communication are crucial in elder care, and Brookdale Phillippi Creek has unfortunately fallen short on both fronts. One side note: I personally want to acknowledge the efforts of Leslie A. who has been incredibly helpful throughout this process. I know that her hands are tied, but if she was able to help close things out she would have.  Thank you, Leslie!

The care staff at this location work really hard and do a great job caring for the residents here. The management team is some of the best around. If you are looking for a place for your loved one… I would check this place out. They will work with you on pricing and have nice rooms.

Wonderful community with caring and knowledgeable staff. Very attentive and sincere management team that is second to none. The community is minutes from beautiful Siesta Key and conveniently located to shops and dining. You won't regret giving them a look.

This community is a wonderful choice whether you are looking for assisted living or memory care. The Executive Director and Sales Manager are compassionate and ready to listen in order to work with each family's unique needs.