Brookdale Oswego Springs Portland​

On Tuesday the 21st, I was out in the lobby waiting to be assisted, stood there waiting nearly half an hour trying to stop a staff member. When I had finally got the attention of someone, she looked right through me, and looked out of it. I understand people have bad days, but it seemed to be a trend with the rest of the staff. Any other staff I had happen to see had already seemed to be occupied with something else. I don’t understand if they don’t have the support they need. But this is not acceptable. There was no management to get a hold of either. Moral is low. All I needed was a brochure, but no longer considering this as a home for my mother.

My brother, Ken, had been in poor health and had lived in an independent living home, a group home and another assisted living facility. About 8 months ago, Ken decided to make a change, and we visited Brookdale Oswego Springs. We were both impressed with the facility and after talking to the nurse there, Valerie, he moved in. It was a great decision! Ken has received wonderful care, made many friends and the staff is amazing. The director, Rachel, is so accommodating and everyone who works there has been very helpful, always going above and beyond to help. I can't say enough about how pleased Ken and I are with Brookdale Oswego Springs! Best of all, Ken's health has improved since being at Oswego Springs and I have never seen him happier! Thank you, Brookdale Owego Springs!

If you care about your elder loved one- do not let them move in here. In a short time we have seen significant turn over in staff, unresponsiveness, not enough staff to support the residents. They talk a talk but the care is terrible and they are bad at communication, they forget things all of the time and do not provide a high level of care for their residents. The facility is nice, it is clean, but the care is terrible and the cost is high. If I could rank them negative, I would. There many better places in the Portland area.

I have had several opportunities to observe both staff and residents. The staff scheduled my music group, VOXANOVA, to provide several evenings of music entertainment for the residents. It is evident that the staff truly care for the residents. When a staff member was considering including our music as part of an upcoming celebration, the staff member consulted with one of the residents to help make the decision. During our performance I had the opportunity to observer the staff interacting with residents. It was evident that everyone is treated with respect and care. The facility is beautiful and well maintained. A very comfortable setting. It is evident that the residents feel very comfortable in this setting. I enjoyed my time visiting with both staff and each member I encountered. A very positive experience.

My uncle suffered a traumatic house fire which left him seeking a new residence. The entire Brookdale staff was extremely sympathetic and understanding and made his transition seamless. The meals are excellent and our experience with the Sales Manager and Executive Director have been stellar all around; they are responsive, caring and efficient and I feel that they genuinely care about the well being of my uncle.