915 North Fielder Road, Arlington, TX 76012
Many reviews highlight the positive aspects of Brookdale Pecan Park in Arlington, Texas. Several visitors say it is a caring and friendly place with capable staff who treat residents with kindness and respect. People mention that the community offers a warm, supportive environment with engaging activities like clubs, outings, and social events that help residents stay connected and active. The facility has nice amenities including spacious apartments, good dining options, beautiful gardens, and convenient services like transportation and beauty shops.
However, some reviews point out serious problems. One reviewer warns about staff being unprofessional and the community being short-staffed, which sometimes leads to medication mistakes or less attention to residents’ needs. A former staff member shared an emotional account, saying they loved the residents but no longer work there, suggesting the community once felt more caring. Another review criticizes the community for unethical business practices, such as demanding high payment after a resident’s elopement incident where staff failed to respond quickly.
Overall, while many praise the friendly environment and caring staff, there are concerns about staffing levels, staff professionalism, and administrative issues. For families considering this community, it's important to visit in person and ask questions about care standards and staff availability to ensure it meets their loved one’s needs.
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My loved one has been at Pecan Park now Pegasus Landing since last November. The quality of care is remarkable. I do not worry about her. It took a few weeks for her to feel at home but now she is attending activities and when I come to visit she sends me home because she has so many things to do. The administration team keeps me up to date with her progress. Cynthia the administrator is an angel and does a great job keeping it all together during the transition period from Pecan to Pegasus. Karina the sales representative has been very supportive and continues to oversee her welfare long after the initial move in. She helped my loved one to see that she could fit in and be happy. Overall, the quality of care from the front desk, caregivers, and administration is top notch. I highly recommend this facility as an option for your loved one's assisted living needs.
I can not rave enough about Karina, Crystal and the rest of the staff here as they have all been amazing. I recently put my dad in memory care here after not working out at another facility and I am very impressed and how well they all worked together and made things happen that were probably not normal. Professional yet friendly and they definitely put the residents first. Thank yall for everything you have done so far as I know my father is in the right place.
My grandmother has been here for almost a year. We looked at many facilities before choosing this one. They offer excellent and personalized care, even for those whose memories are failing. They remember her even when she can’t remember them. The price is a little high, but it’s a price we’re willing to pay to know she’s safe and is being properly cared for by people who genuinely care for her well being. The establishment itself is really nice. We couldn’t have asked for a better set up with her apartment. We’ve furnished it well and it’s like an adorable little studio apt. And she got to bring her cat with her, which in itself has been sooo good for her. All the staff and residents know Batman and they ask about him! We are so pleased with this facility and how good it’s been.
For the last 14 months, I have been visiting a 94-year-old friend who resides at Brookdale Pecan Park most Wednesday afternoons. I come on Wednesdays because there is a Bible study led by a visiting chaplain and all are welcome. The staff at Brookdale are amazing in caring for the residents and planning activities and even field trips. Residents are involved in a personal, exercise program. For participating in activities, residents receive "Brookdale Bucks" that can be used to buy external items they want at the highly anticipated monthly "store." Recently, one of the residents celebrated her hundredth birday and all celebrated it in a party. When a resident passes away, Brookdale provides transportation for residents to attend the memorial service. Brookdale Pecan Park is doing a great job!
I am a current resident. We are a pecan park family guided by Brookdale and living life in complete harmony. All the staff work hard while the residents “toot” their horns to a joyful parade of life. So if you want to come and join people having fun. Search out Brookdale Pecan Park!
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