Senior Care First
Senior Care First
9271 White Rock Trail, Dallas, TX 75238
Many reviews and the community’s website highlight a caring and welcoming environment at Brookdale White Rock, especially for those needing memory care. The staff is experienced and dedicated, with many residents feeling comforted knowing their loved ones are in a safe, social, and supportive place. Several reviews praise the staff for working quickly to settle new residents and for sharing photos that help family members stay connected and stress-free.
However, not all experiences have been positive. Some reviews mention concerns about neglect and improper care, such as poor bathing and cleaning. One long review shared serious worries about overmedication, specifically the use of dangerous medications like antipsychotics, and accused staff of dismissive and unprofessional behavior when concerns were raised. This reviewer expressed grief and disappointment after losing her mother following her stay.
The community’s website emphasizes personalized care, a structured environment with routines and visual cues meant to foster independence and confidence. It offers various programs like activities, social events, and tailored dining experiences to promote well-being and engagement. They also highlight specialized memory care programs, including activities designed to preserve residents’ independence and a secure outdoor courtyard. The community provides around-the-clock staff and advanced healthcare coordination, including services for managing chronic conditions and providing routine health checks.
In summary, Brookdale White Rock is generally viewed as a warm, engaging community with skilled staff committed to residents’ quality of life. Yet, some reviews caution about the importance of staying vigilant about care quality and medication management. Overall, it appears to be a community that prioritizes social connection, safety, and personalized support, but potential residents and families should carefully consider their personal needs and conduct thorough visits and conversations.
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It's heartbreaking when you realize your loved one requires Memory Care. I chose Brookdale after shopping many places. Brookdale was the obvious choice for me and my very loveable (and challenging because he's super smart but also now brain injured) Dad. I have no complains only praise for the entire staff at this facility. They worked quickly to get his room ready. They send me pics of him enjoying social activities and games with his friends. It's so hard to know he's not at his home of 45 years. It's SO comforting to know this home is a safe, social and caring place for him to enjoy the rest of his life.
I visited Brookdale such a beautiful and home from home atmosphere. Chris answered all my questions and concerns, everyone was friendly. Moving my love one in was the best dicision I made. I receive heart warming photos from Deana, which makes me feel stress free. I highly recommends Brookdale.
Absolutely horrible experience for my mother-in-law. She was there far too long and that as a guilt we will have to live with. Three weeks after moving her from Brookdale White Rock Lake to a new facility she put on 21 pounds and was much more alert and engaging. I would never ever put someone I love in this facility ever again.
Brookdale in White Rock is truly exceptional! The community is incredibly welcoming. The staff's passion for what they do is evident in their care and dedication. They go above and beyond for their residents to ensure they have quality of life through activities and events. Krys Davenport ensures that their community is properly represented within the community and is a trusted source and is highly knowledgeable. Highly recommend!
I am not surprised to see that they have removed my review. My Mom was at Brookdale in 2017, she had Alzheimer’s and the Doctors told me it was time to place her in a home for safety reasons. At first it seemed nice, I would notice things like they were not bathing her properly and cleaning her room well. I would say things and tried to give them a chance to correct this. I saw a huge change in Mom after a few months, long story short when her medicin bill came this month they had changed her from 5 medications to 21 medications. I stayed home from work that day to look them all up and found they were mostly giving her anti psychotics!! This explained why such a change. I met with the Director and Doctor and could not have been spoken to any worse than they did. To add insult to injury I found the doctor on the internet and she was under inditement with a local Hospice agency for over medicating the elderly. Once they do this you usually loose them within a few months. It was so awful we moved her that night to Twin Rivers. Twin Rivers tried so har to get my Mom back, they were fantastic however it was to late and we lost Mom 2 months later. While talking to the Brookdale Director and Doctor they had the nerve to get nasty with me and say well you did not take good care of of your Mom, she had a kidney infection and pneumonia when you brought her here. Yes she had a kidney infection, I had taken her to the doctor twice to treat this and she was on her second round of medication. As far as pneumonia I had her at the hospital just before taking her to Brookdale and I was NOT told that she had pneumonia but it appeared they just wanted to sling mud and blame me??? Please beware of this, when has a nursing home been given permission to decide when someone dies. I will check this site once a year and continue to repost this review until I am no longer here. I love you Mom, Signed Barbara Gentry
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