Brookdale Lewisville

My mother spent only about six months here after bad experiences at two other places. While the other two facilities had nicer and newer facilities, Brookdale Lewisville was by far the best place we found after literally visiting dozens of Assisted Living facilities and moving into two of them! They made the last months of mom's life so much better by giving her a place she became familiar with and the best Med Tech on the planet, Josie!! My mother was on hospice for cancer and fell around 11pm one evening. Thankfully, Josie called me to let me know as they usually call the Hospice Nurse rather than transport to the emergency room. I was at work and unable to go there. At my request, they called 911 to take her to the emergency room where they discovered she had fractured her hip. After not cooperating with treatment at the rehab facility, she was told she had to leave the Rehab place. Needing a lot more care, Brookdale Lewisville decided to welcome her back and significantly increase the assistance she was receiving. Even with the added cost, it was only back to the same rate she had been paying at the first place she moved into. As the surgeon warned, she did pass away just two months after her fall. Brookdale went above and beyond to help my mother and brought such healing to all of her family with their kindness towards her. She was able to spend her last month back at "home" where she had become familiar with the staff (especially Josie) and was checked on regularly. I regularly heard Josie greet each resident as she went in to check on them and visit with each of them. Every resident wants Josie to be their personal Nurse, and she has a great compassion and patience for even the ones who are more challenging/grumpy simply due to the aging process. The new director Jamie was also a great advocate for my mom in inviting my mother back after her fall when she was unable to complete her rehab. This would not have happened any other Assisted Living Facility. My mother's only wish we recalled growing up with her was to not be put into a Nursing Home. With only a few weeks, Brookdale allowed us to fulfill this wish of my mom's, and we are so very, very grateful!!

Let me start by saying this, if you are looking for a senior living center by only looking at the website, this place is for you. If you actually go in and ask the residents if the pictures are a true “overview” of this location, you will want to turn around and not look back. I had a family member at Brookdale Lewisville for a little over 9 months. At the beginning we felt like we had found the crème de la crème. The staff was always willing to help. If you pulled your emergency button, they were there within seconds, but once we were there for awhile (paying over $8000 a month) the true bones started to show. The director, Jamie, always had a smile on her face and was willing to help. Well….that’s if you caught her with her door open or if she hadn’t left work early. There is only an RN physically there between the hours of 8:30-4:30. If you needed any medical assistance, you had to call 911. The “cook”, Dawn, could care less if you liked what she had “warmed” up for your meals that day. If you didn’t like the ONE choice for that day, you got a peanut butter and jelly sandwich. OR…you could order outside food (at your own expense) and eat that. I’m not sure where they got the photos of the food that is displayed on their website, but I personally NEVER saw anything even close to any of those pictures. And if you dare ask Dawn about the food, your family member would pay the price with cold, “no one in their right that mind would want” food. There were two AMAZING med techs, Dapril and Kammy, but they no longer are there. The whole place seems like a façade once they have your money. At the beginning of my family members stay, I would have given this place a five star rating, but now I am only giving them a two due to the fact that the two young ladies that were around my family member, the most, were amazing. The maintenance man was also amazing. He seemed like the only one that cared about how Brookdale truly was run on the inside. The decision is up to you, but if you want the advice from someone who has been with Brookdale for awhile, I wouldn’t waste my time.

My sweet mom is a resident at Brookdale Lewisville. It has been a adjustment for my mom moving into an assisted living but she is getting used to it. We are so happy she is close to us. Justine (Med tech) and Jackie (RA )have been Amazing to my mother. They truly deserve to be praised for all they do! We are so grateful how kind and caring they are to my mother and all the residents who live here. We visit my mother a few times a week and we are always greeted with a smile. I just wanted to thank them for all their hard work!

Very happy with Brookdale Lewisville. It’s been a big adjustment for mom, but she’s settling in and the staff is responsive and helpful.

The staff are awesome...My father is a residence and they make him feel welcome, safe, and loved! Ms. Misty and her team are phenomenal and I'm pleased I chose Brookdale!