Senior Care First
Senior Care First
965 North Garden Ridge Boulevard, Lewisville, TX 75077
Brookdale Lewisville offers a warm and friendly environment for seniors who need assistance with daily tasks. The community provides personalized care plans and support with activities like bathing, dressing, and medication management. Residents can enjoy restaurant-style dining, engaging activities such as clubs, arts, and outings, and a home-like atmosphere with spacious apartments and common areas. Staff are available 24/7 for emergencies and are generally praised for their kindness and responsiveness.
Reviews highlight the caring staff, especially the med tech Josie and team members Justine and Jackie, who are appreciated for their compassion and dedication. Many families feel that Brookdale Lewisville has made their loved ones’ lives better, providing a sense of familiarity and comfort during difficult times. Some families, however, note concerns about staffing limitations, such as only having an RN available during certain hours, and have expressed disappointment about how some aspects, like food quality, do not always meet expectations. A long-term resident shared that initial impressions were positive but noted changes over time that affected their overall experience.
Overall, families often describe the community as caring and responsive, especially praising staff members who go above and beyond. While some criticisms about amenities and management exist, the community generally appears to be a supportive place where residents can feel safe and cared for.
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Misti, Isabel and the team look after my family member and the others here with such care. I would recommend this location to those looking for a warm environment, excellent care and opportunities to keep active.
Everyone at Brookdale has been so helpful in making my mother’s move to assisted living very easy and very welcoming!! She loved it when we toured. Talking with the residents and they expressed how happy they are in this community. That always makes us feel good about our decision.
The staff are awesome...My father is a residence and they make him feel welcome, safe, and loved! Ms. Misty and her team are phenomenal and I'm pleased I chose Brookdale!
My mother spent only about six months here after bad experiences at two other places. While the other two facilities had nicer and newer facilities, Brookdale Lewisville was by far the best place we found after literally visiting dozens of Assisted Living facilities and moving into two of them! They made the last months of mom's life so much better by giving her a place she became familiar with and the best Med Tech on the planet, Josie!! My mother was on hospice for cancer and fell around 11pm one evening. Thankfully, Josie called me to let me know as they usually call the Hospice Nurse rather than transport to the emergency room. I was at work and unable to go there. At my request, they called 911 to take her to the emergency room where they discovered she had fractured her hip. After not cooperating with treatment at the rehab facility, she was told she had to leave the Rehab place. Needing a lot more care, Brookdale Lewisville decided to welcome her back and significantly increase the assistance she was receiving. Even with the added cost, it was only back to the same rate she had been paying at the first place she moved into. As the surgeon warned, she did pass away just two months after her fall. Brookdale went above and beyond to help my mother and brought such healing to all of her family with their kindness towards her. She was able to spend her last month back at "home" where she had become familiar with the staff (especially Josie) and was checked on regularly. I regularly heard Josie greet each resident as she went in to check on them and visit with each of them. Every resident wants Josie to be their personal Nurse, and she has a great compassion and patience for even the ones who are more challenging/grumpy simply due to the aging process. The new director Jamie was also a great advocate for my mom in inviting my mother back after her fall when she was unable to complete her rehab. This would not have happened any other Assisted Living Facility. My mother's only wish we recalled growing up with her was to not be put into a Nursing Home. With only a few weeks, Brookdale allowed us to fulfill this wish of my mom's, and we are so very, very grateful!!
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